Valon · 5 hours ago
Product Operations Associate
New York, NY
Contract
Hybrid
Entry, Mid Level
$90K/yr - $150K/yr
2+ years expValon is a Series C company building an AI-native operating system for regulated finance, focusing on mortgage servicing. The Product Operations Associate will ensure a seamless experience with ValonOS for customers during and after implementation, translating user feedback into actionable insights for product development.
Financial ServicesFinTechReal Estate
Responsibilities
Act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production
Translate real-world user behavior and feedback into structured insights that directly inform product requirements, prioritization discussions, and roadmap planning
Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers
Investigate and resolve customer-reported issues—from workflow questions to bugs to SEV 1/2/3 incidents—in tight partnership with Engineering and FDA
Validate product functionality across product areas using data, SQL queries, logs, and internal tooling
Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately
Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout
Communicate release changes to customers, support training on new features, and ensure smooth adoption
Partner with Product to refine release notes, customer-facing documentation, and help-center content
Qualification
Required
2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
Technical curiosity—you're eager to learn SQL or work with data to understand product behavior
Clear communicator who can translate between technical teams and end users with ease
High sense of ownership, reliability, and urgency in driving issues to full resolution
Comfort partnering closely with product managers and engineers, and contributing to product thinking
Preferred
Experience supporting or implementing enterprise SaaS products
Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)
Familiarity with incident management, workflow tools, or customer support platforms
Benefits
401k plan
Comprehensive medical, dental, & vision benefits
Pre-tax deductions for public transportation, rideshare services, and parking expenses
Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Quarterly budgets for team and company outings
Flexible paid time off, sick days, and 11 company holidays
12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Company
Valon
Valon is building the AI-native operating system for regulated finance.
201-500 employees
H1B Sponsorship
Valon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (8)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$197.1MKey Investors
WestCapAndreessen Horowitz
2024-10-23Series C· $100M
2021-11-03Series B· $43.9M
2021-02-02Series A· $50M
Leadership Team
Andrew Wang
CEO/Co-founder
Jonathan Hsu
Co-Founder
Recent News
2025-04-03
2025-03-20
Company data provided by crunchbase