Mashgin · 18 hours ago
Remote Technical Support
United States
Full-time
Remote
New Grad, Entry LevelMashgin powers the world's best checkout experience for over 40 million users, and they are seeking a Remote Technical Support team member. This role involves diagnosing and troubleshooting technical issues, handling customer support tickets, and ensuring customer success with Mashgin's offerings.
3D TechnologyArtificial Intelligence (AI)Computer VisionRetail TechnologySoftware
Responsibilities
Diagnosing and troubleshooting technical issues remotely
Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
Responding to customer escalations and inquiries related to Mashgin's hardware and software
Maintaining a subject-matter expert level of knowledge of deployment systems and software
Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
Reviewing and resolving issues by utilizing support documents
Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)
Qualification
Required
Bachelor's Degree (or equivalent experience)
Self-starter who is comfortable getting the job done without much assistance
Relentlessly resourceful, always thinking outside the box to solve complex problems
Strong communication skills
Prior IT Helpdesk experience
Preferred
Experience using ServiceNow
Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components
Ability to lift 50 pounds or more
Benefits
Excellent health, dental and vision insurance for you and your dependents
401k plan
Flexible PTO policy
Competitive salary in a small, rapidly scaling company
Company
Mashgin
Mashgin is a software company that makes AI and computer vision checkout systems.
Founded in 2014
51-200 employees
H1B Sponsorship
Mashgin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$73.69MKey Investors
New Enterprise AssociatesMatrixY Combinator
2022-05-09Series B· $62.5M
2017-11-28Series A· $8.2M
2015-04-15Seed· $2.8M
Leadership Team
Abhinai Srivastava
Founder & CEO
Mukul Dhankhar
Founder
Recent News
2025-08-09
Company data provided by crunchbase