The UPS Store · 9 hours ago
Customer Experience Associate
Fayetteville, NY
Full-time
Onsite
Entry Level
$16/hr - $17/hr
3+ years expThe UPS Store is recognized for its commitment to customer service, having been named the top company for customer service by Forbes in 2024. The Center Associate is responsible for delivering world-class customer service, processing packages for shipment, and assisting customers with product and service inquiries.
Printing
Responsibilities
Delivers outstanding customer service to walk-in customers and telephone/email inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Shipping and Receiving packages for processing / being able to meet the physical demand requirements for dealing with packages
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
Qualification
Required
Honest
Hard Working
Positive / Good Attitude
Reliable and Trustworthy
Professional Appearance
Ability to stand for long periods of time
(3) or more years of retail or customer service experience
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Able to lift 40+ pounds
Ability to work a variety of shifts covering business needs between Monday-Friday 7:30a-7p, Saturday 9a-5p, and Sunday 10a-5p
Full availability to work Saturdays and Sundays
Preferred
Notary Public License
Benefits
Flexible Schedule
Work / Life Balance
Accrued PTO
Employer Subsidized health insurance with TeleMed
Vision and dental insurance available
401k available
Weekly Pay
Opportunity for advancement and skills certifications
Company
The UPS Store
With more than 5,500 locally owned locations across North America, The UPS Store is the nation’s largest retail network of shipping, postal, printing and business service centers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
G
Gerald Aul
Founder
P
Pat Senn
Founder
Recent News
2026-01-03
San Bernardino Sun
2024-12-25
Company data provided by crunchbase