Zipline · 4 months ago
Project Manager - Partner Integration
South San Francisco, CA, US
Full-time
Onsite
Mid Level
$130K/yr - $150K/yr
3+ years expZipline is on a mission to transform the way goods move, aiming to solve urgent access challenges through innovative logistics solutions. The Project Manager - Partner Integration will drive operational excellence, ensuring seamless integration of Zipline's services into partner workflows across retail, restaurant, and healthcare sectors.
Computer Software
Responsibilities
Serve as the operational lead for implementing Platform 2 commercial operations, ensuring that changes align with workflows, compliance requirements, and efficiency goals
Work with partner operations teams to gather insights and define requirements for system integrations
Develop and maintain SOPs, workflows, and training materials to support smooth adoption of new processes and tools
Identify and drive critical milestones for partner implementations, ensuring smooth and timely execution
Execute testing and validation of new features, processes, and tools before deployment to partners
Research and implement industry-specific compliance processes, ensuring adherence to relevant regulations and Zipline's quality standards
Collaborate with internal teams to prioritize and translate partner feedback into actionable product improvements
Lead operational testing and validation for new packaging and delivery processes to ensure quality and compliance
Analyze operational data to identify inefficiencies in partner workflows and implement targeted improvements
Create and execute onboarding roadmaps and playbooks to streamline partner integration and drive faster adoption
Qualification
Required
3+ years of operational experience in healthcare (preferably pharmacy or laboratory), restaurants, or retail
Strong ability to bridge operational and technical teams, ensuring that system implementations align with on-the-ground workflows
Demonstrated experience leading new system rollouts, ensuring compliance, workflow integration, and operational efficiency
Experience in training development, process documentation, and change management to support system adoption
Strong analytical skills with the ability to identify inefficiencies and implement data-driven improvements
Excellent communication and stakeholder management skills, with the ability to advocate for operational needs within cross-functional teams
A proactive problem-solving mindset, capable of navigating complex operational challenges and driving continuous improvement
Willingness to travel up to 50% to support partner operations and engagements
Eligibility to work in the U.S
Preferred
Experience in a healthcare focused tech startup is a huge plus!
Bonus: Familiarity with healthcare compliance standards (e.g., HIPAA, CAP, CLIA, or FDA regulations) and their impact on operational procedures
Benefits
Equity compensation
Discretionary annual or performance bonuses
Sales incentives
Benefits such as medical, dental and vision insurance
Paid time off
Company
Zipline
For far too long, retail brands have struggled with disconnects between headquarters and frontline teams.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa Wong
CEO & Co-Founder
Deri McCrea
Chief Customer Officer
Company data provided by crunchbase