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Radial Inc. · 1 day ago

Information Technology (I.T.) Area Lead Technician

Martinsville, VA

Full-time

Onsite

Senior Level

5+ years exp

Radial Inc. is a leader in Omnichannel commerce technologies and operations, enabling clients to enhance customer experiences. The I.T. Area Lead Technician provides support for information technology systems, oversees hardware management, and coordinates problem resolution with other IT staff while leading a technician team to achieve operational goals.

Customer ServiceDigital Marketing

H1B Sponsor Likely

Responsibilities

Configures supports and repairs all desktops, monitors, printers and RF scanner in the office and warehouse

Imaging and maintenance of hardware

Maintain an accurate inventory of IT equipment

Escalate critical business system issues that may impact the business

Work with Systems Administrators to support DHCP, DNS, Mail, Operating systems and production application configurations

RF device troubleshooting involving physical mobile device, operating system of the device (Windows, Android, etc), and the hardware involved in supporting the device to include batteries, triggers, connectivity issues, etc

Knowledge of WIFI networking and the ability to offer support to SSID, channeling, cabling, powering, etc

Other duties as assigned related to but not limited to goals and the direction of the company

Additional capabilities focusing on roles related to elevated permissions for various software programs

Advanced knowledge of applications and support required

WiFi and network infrastructure knowledge to include configuration and troubleshooting

Enterprise server support knowledge to include troubleshooting and account creation

Role is regarded as S.M.E. (Subject Matter Expert)

Familiarity and working knowledge of cross team involvement and tasks

Network management and configuration tasks involving WiFi, access points and all network hardware

Server management and configuration

Knowledge of I.T. facilities and requirements

Responsible for training Tech1 team members as required on various tasks and hardware

Mastering the requirements needed and expected to supervise the technician team within the local region to complete goals and tasks as assigned

Well established communications channels between local site leadership and ESS team

Able to anticipate the needs required of the site before they are discovered

Vendor and Supplier management of resources and hardware as needed, to include communication and relationship with site leadership

Project Management skills to include the task and time management related to local projects

The design and documentation of area and facility layouts and diagrams to include but not limited to networking, hardware locations and infrastructure

Some engagement on national initiatives, and assistance with facilities outside of AOR

This position is a promotable role and position

Qualification

PC hardware supportRF device troubleshootingWiFi networking knowledgeServer managementServiceNow experienceOffice365 knowledgeActive Directory knowledgeVendor managementTeam trainingProject management skillsCommunication skills

Required