New Jersey Innovation Institute · 1 day ago
Client Engagement Coordinator, NJII
Newark, NJ
Full-time
Hybrid
Entry Level
$62K/yr - $68K/yr
2+ years expNew Jersey Innovation Institute is seeking a Client Engagement Coordinator to help clients understand the potential of their products and act as a liaison between clients and customer service. The role involves managing business relationships, onboarding new clients, and collaborating with various departments to enhance customer satisfaction and support programs.
Information TechnologyInnovation ManagementNon ProfitProfessional Services
Responsibilities
Acts as ambassador for NJII and assists in recruiting providers to join the NJHIN
Regularly meets with clients, users, vendors, and IT staff to interpret system specifications and onboard clients
Analyzes provider needs and prioritizes work, including identification of leads for promoting interoperability Programs, and other quality initiatives as outlined by NJII’s senior management
Provides consistent communication, education, and support to assigned clinicians and organizations
Articulates operations of the program and any applicable regulations related to the NJII Programs
Work collaboratively with the program leadership, engagement coordinators, technical analysts, and other members of the team to suggest best practices to meet program goals
Supports the implementations of applications and prepares the appropriate documentation
Supports Q/A for system testing and documentation for all phases of the onboarding life cycle
Researches and resolves implementation-related Customer Support Center Tickets
Ensures strict adherence to work plans, reporting all serious deviations to management
Assists with the training of users in operating procedures for application
Coordinates regular updates to clients on the progress of customer service projects
Working in conjunction with a project manager, monitors project plans, tracks project status, issues and progress
Develop open and effective channels of communication with each client that can be employed by other divisions as well
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
Provide ongoing education and consultation to participating organizations that use NJII Shared Services
Encourage revenue growth by promoting other products and services from the company
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Maintains Service Excellence principles and keeps management well informed of activities, needs, roadblocks
Updates system, operational and department documentation, prepares and submits status reports to supervisor as required
Presents oral and written communications to partnering teams and other departments
Oversees execution of end-to-end client engagement process and complete all steps necessary to ensure information sharing standards are met
Demonstrates analytical problem solving and handles moderately complex issues and problems
Performs other tasks as required by management
Participates in workgroups, reviews and participates with other available NJII products/services
Communicates and delivers vision for change through activities such as presenting and sharing best practices
Prioritizes and executes tasks and fluent in change management
Builds ability around NJII services to share knowledge with and mentor peers
Establishes and maintains regular communications with application teams and user community
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements
Qualification
Required
Bachelor's Degree in Business or a related field from an accredited institution with 2+years' in a healthcare customer service role
Proven success record with complex projects
Ability to succeed managing multiple projects and priorities with tight deadlines
Ability to use independent judgement and critical thinking effectively and consistently
Demonstrated relationship-building skills
Proven ability to utilize the Salesforce contact platform required
Language proficiency in English, with excellent written and verbal fluency
Must demonstrate ability to meet deadlines
Strong communication skills required
Customer Focus/Service Orientation
Microsoft Office Suite
Preferred
Familiarity with hospitals and healthcare, concepts and terminology to support the applications
Benefits
Medical
Dental
Vision
401(k) with Employer Match
FSA
HSA
Company Paid Group Term Life Insurance
AD&D
LTD
Company
New Jersey Innovation Institute
NJII combines NJIT resources, strong industry & government relationships, & proven methods to drive and deliver innovation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dr. Kathy Naasz
Vice President Strategic Partnerships and Entrepreneurship
Michael van Ter Sluis
Executive Director, Strategic Partnerships
Recent News
2025-11-08
New Jersey Institute of Technology
2025-11-03
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