Universal Technical Institute, Inc. · 23 hours ago
IT Support Technician I
Phoenix, AZ
Full-time
Hybrid
Mid Level
$57K/yr - $76K/yr
3+ years expUniversal Technical Institute, Inc. is seeking an IT Support Technician I to provide customer-centric support for regionally grouped campuses. The role involves installing, maintaining, and troubleshooting IT equipment while collaborating with cross-functional teams to ensure smooth IT operations.
AutomotiveEducationHigher Education
Responsibilities
Perform configuration and installation of end user workstations, laptops, printers to include all- in-one shared print devices, and phones
Perform remote and on-site analysis, diagnosis, and resolution of workstation, laptop, peripherals, phone, audio/visual equipment and basic network issues
Respond to incoming calls, emails, and escalations from the IT Service Desk, ensuring accurate ticket documentation and prompt, effective communication with customers
Act or lead on small to medium IT projects as assigned
Maintain all assigned campus inventory and documentation
Coordinate vendors and third-party support resources as needed
Proactively identify and solve problems
Coordinate and execute new hire onboarding processes, focusing on hardware deployment and IT education
Provide in-person campus support (as needed)
Other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology or Computer Science or related field plus three (3) years of related IT experience
Minimum three (3) years of related IT support experience
Strong communication, reasoning, and computer skills
Apply knowledge and skills to complete tasks with minimal supervision
Identify straightforward problems and recommend potential solutions
Communicate clearly and effectively with peers and stakeholders
Demonstrate active listening and empathy in interactions
Participate in presentations or facilitate small group discussions
Manage multiple tasks in a dynamic environment
Use productivity software and collaboration tools with confidence
Show initiative and accountability for assigned outcomes
Perform routine tasks and seek guidance for new situations
Make timely decisions that keep the organization moving forward
Apply effective and efficient processes with a focus on continuous improvement
Build open and comfortable relationships with diverse groups
Learn actively from both successes and failures while solving new problems
Able and willing to communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Ability to travel to worksite locations
Occasionally (up to 15% of workday) use fine and large motor skills to operate a motor vehicle
Occasionally (up to 15% of workday) use hearing and sight (both near and far vision) to operate a motor vehicle
Preferred
Five (5) years of second-level support
Experience in IT service management aligned with ITIL practices
Experience providing remote support
Benefits
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Company
Universal Technical Institute, Inc.
Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Transportation Resource Partners
2003-01-01Series Unknown
Leadership Team
J
Jerome Grant
CEO
Recent News
2025-12-02
Company data provided by crunchbase