365 Health Services · 1 day ago
Client Service Manager
Pittsburgh, PA
Full-time
Onsite
Mid Level365 Health Services is seeking a Client Service Manager to source, screen, hire, and retain qualified healthcare professionals. The role involves developing relationships with clients and managing direct care workers while ensuring compliance with industry standards and regulations.
Health CareMedicalNursing and Residential CarePersonal Health
Hiring Manager
Danni Stewart
Responsibilities
Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for on-call duties during non-business hours and weekends as needed
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidate’s background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary and terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assessing and investigating direct care worker as well as field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
Maintains regular contact and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
Ensures client, consumer and referral source expectations are understood and met while addressing and resolving concerns relative to customer service, caregiver or field staff performance
Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services
Must possess personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
Qualification
Required
Strong interpersonal and communication skills
Ability to build and maintain relationships
Knowledge of healthcare industry trends
Proficient in recruitment tools and methods
Preferred
Experience in healthcare staffing
Familiarity with HIPAA regulations
Background in client relationship management
Company
365 Health Services
365 Health Services provides pediatric nursing, adult nursing, and personal assistance services.
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase