Voyager Technologies · 6 hours ago
IT Operations & Support Lead
Folsom, CA
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $170K/yr
8+ years expVoyager Technologies is an innovative defense, national security, and space technology company committed to advancing transformative solutions. The IT Operations & Support Lead is responsible for stabilizing and scaling IT support operations, transitioning to a modern IT operating model while ensuring reliability and security in a fast-paced environment.
AerospaceInfrastructureSpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Lead and manage IT support operations, including end-user support, hardware/software lifecycle, and service delivery
Establish and mature IT support processes, SLAs, escalation paths, and metrics
Serve as the senior escalation point for complex or high-impact IT issues
Ensure high availability, performance, and reliability of end-user and operational systems
Lead the transition from MSP or ad-hoc IT support to an internal, scalable IT operations model
Build, mentor, and grow internal IT support staff and regional/site support capabilities
Standardize tools, processes, documentation, and operating procedures
Drive improvements in service quality, response time, and user satisfaction
Oversee endpoint, network, and collaboration environments supporting engineering and operations teams
Partner with cybersecurity and compliance teams to enforce security policies and controls
Ensure IT operations align with aerospace, export-control, and regulated data requirements (e.g., ITAR, CUI awareness)
Champion IT policies, procedures, and audit readiness
Partner with engineering, manufacturing, facilities, and program leadership to align IT services with business needs
Coordinate with enterprise IT, cloud, and security teams on architecture and standards
Support new site launches, office expansions, and program ramp-ups
Track and report on IT operational performance, risks, and improvement initiatives
Manage IT asset lifecycle, procurement coordination, and inventory controls
Participate in after-hours or on-call support as required for critical operations
Qualification
Required
High school diploma or equivalent
8–10+ years of progressive IT experience, including hands-on support and operations leadership
Proven experience leading IT support teams in a fast-paced, engineering or manufacturing environment
Strong knowledge of end-user computing, networking fundamentals, and collaboration platforms (e.g., Microsoft 365 Commercial & GCCH)
Demonstrated experience driving IT operational transitions or transformations
Excellent leadership, communication, and stakeholder management skills
Ability to operate effectively in environments with high availability and mission-critical demands
Preferred
Experience in aerospace, defense, space, or other highly regulated industries
Familiarity with ITIL-based service management practices
Experience supporting secure or export-controlled environments
Relevant certifications (ITIL, Microsoft, Cloud, CompTIA, PMP, or similar)
Benefits
Health insurance
Life and disability insurance
Retirement savings plan
Wellness program
Paid leave programs
Paid holidays
Paid time off
Discretionary annual bonus plan
Comprehensive health benefit package
Company
Voyager Technologies
Voyager Technologies is a defense and space technology company that develops solutions for national security and commercial space missions.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$812.82MKey Investors
JP MorganNewSpace Capital
2025-11-05Post Ipo Debt· $435M
2025-06-11IPO
2025-06-04Debt Financing· $200M
Leadership Team
Dylan Taylor
Chairman & CEO
Paul Tilghman
Chief Technology Officer
Recent News
2026-01-23
Morningstar.com
2026-01-22
Company data provided by crunchbase