Truist · 22 hours ago
CTO Production Support Engineer III
Raleigh, NC
Full-time
Onsite
Senior Level
6+ years expTruist is a financial services company seeking a Production Support Engineer III to join their CT&O organization. This role focuses on cross team collaboration and the delivery of infrastructure-related work, ensuring smooth operations and proactive support for production environments.
BankingFinanceFinancial Services
No H1B
Responsibilities
Handle the identification, triage, and resolution of medium-to-high priority incidents with minimal supervision to ensure business operations are minimally impacted
Collaborate with development teams, business partners, and other stakeholders to diagnose and resolve technical issues, implementing long-term fixes to prevent incident recurrence
Use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect performance issues and execute corrective actions promptly
Enhance system observability to proactively detect issues and improve overall system performance and stability
Develop and maintain automation scripts to streamline routine production support tasks, reducing manual interventions
Implement automation strategies to improve production stability and minimize downtown
Maintain clear and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base
Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices
Participate in root cause analysis and suggest process improvements to enhance system stability and performance
Collaborate with cross-functional teams in resolving recurring production support issues and optimizing workflows
Actively mentor junior support engineers, fostering technical growth within the team
Escalate complex or unresolved issues to senior engineers or technical experts when necessary
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline
Six to ten years of experience in production support or related technical roles
Experience in managing incident management, triage, and production support functions for both on-premise and cloud environments
Proficiency with IT Service Management (ITSM) tools such as ServiceNow, and familiarity with incident, problem, and change management processes
Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting
Understanding of infrastructure, application technology stacks, and the software development lifecycle
Strong analytical and problem-solving skills with a focus on root cause analysis
Ability to work independently, handle medium-to-complex issues, and escalate critical problems to senior staff as needed
Preferred
7+ years of experience in infrastructure operations, production support, SRE, or related technical roles within a large enterprise
Financial Services Industry experience
Demonstrated ability to work collaboratively across matrixed engineering, application, and divisional CIO teams to coordinate technical tasks and support project delivery
Strong communication and relationship‑building skills, with the ability to translate technical information into clear, actionable updates for diverse stakeholders
Broad foundational understanding of key infrastructure domains (compute, storage, network, databases, middleware, cloud, mainframe), with the ability to connect cross‑domain dependencies
Proven skill in partnering with engineering teams to assess readiness, validate infrastructure components, and support environment preparation for project milestones
Strong analytical and problem‑solving abilities, including the ability to contribute to problem management efforts and support long‑term stability improvements
Experience with scripting, AI, and automation tools (PowerShell, Python, Bash, etc.) to streamline tasks and reduce manual steps where appropriate
Familiarity with enterprise observability and monitoring tools such as Splunk, AppDynamics, Dynatrace, or CloudWatch
Understanding of ITIL processes particularly Change, Incident, and Problem Management; ITIL Foundation certification preferred
Exposure to CI/CD pipelines or DevOps methodologies sufficient to support environment coordination and troubleshoot cross‑team handoffs
Demonstrated ability to balance operational responsibilities with project and task‑based work in a dynamic environment
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
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