NYS Office of General Services · 6 hours ago
Program Associate (Senior Policy Advisor, Agency Operations) - VID 208307
Queens County, NY
Full-time
Onsite
Senior Level
$104K/yr - $131K/yr
5+ years expThe NYS Office of General Services is seeking a Senior Policy Advisor for Agency Operations to enhance effectiveness, efficiency, and transparency across New York State government operations. The role involves leading operational assessments, developing strategic recommendations, and managing cross-agency initiatives to improve service delivery.
Government Administration
Responsibilities
Lead in-depth, self-directed research and diagnostic reviews of agency operations and core business processes, including analysis of organizational structures, workflows, policies, and resource allocation
Design and lead interviews and working sessions with agency leadership and frontline staff to gather insights on current operations
Support the development of current and future state process maps, conducting stakeholder interviews and direct observations as needed to understand operational realities
Analyze business processes and workflows to identify inefficiencies and develop recommendations for improvement
Conduct qualitative and quantitative assessments to identify performance gaps, inefficiencies, and opportunities for improvement
Develop briefing materials, process narratives, and decision documents tailored for agency executives and OPMI leadership
Draft analytical reports and presentations summarizing findings, options, and recommendations for senior agency leaders and OPMI leadership
Collaborate with Business Analysts and Engagement Leads to ensure that operational assessments are methodologically sound, scoped appropriately, and delivered on time
Contribute to the development of standardized assessment tools and templates used across OPMI engagements
Serves as the lead project manager on agency engagements, overseeing project planning, coordinating team efforts, and ensuring the timely delivery of high-quality assessment and improvement deliverables
Leads stakeholder meetings with agency leadership and program staff to review assessment goals, timelines, and progress
Tracks risks, barriers, and implementation milestones using project tracking tools, and escalate challenges to Deputy Director or Executive Director as needed
Monitors implementation progress on adopted operational recommendations, coordinating with agency points of contact to gather status updates and supporting documentation
Provides guidance and mentorship to policy advisors, business analysts and other team members throughout the lifecycle of engagements, sharing expertise in project management, analysis, and stakeholder engagement
Support onboarding, training, and knowledge transfer by modeling best practices in analysis, engagement, and communication across the team
Qualification
Required
Bachelor's degree AND 5 years of relevant full-time work experience in public policy, project management, policy analysis, public sector management, research, data analysis, strategic planning, or related fields
Travel may be required (approximately 30%)
Possession and maintenance of a valid Driver's License issued by the NYS Department of Motor Vehicle is preferred
Preferred
Advanced degree in public administration, public policy, management, political science, government, law, or a closely related field
Company
NYS Office of General Services
OGS manages and leases real property, designs and builds facilities, contracts for goods, services, and technology, and delivers a wide array of support services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dhanraj Singh, LLM, MBA, MSc, FPA
NYS Chief Procurement Officer
Company data provided by crunchbase