Customer Service Representative jobs in United States
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Technische Universität Braunschweig · 13 hours ago

Customer Service Representative

Technische Universität Braunschweig is seeking a Customer Service Representative for a full-time remote position. The role involves responding to customer inquiries, ensuring customer satisfaction, and providing a top-tier customer experience through multiple communication channels.

Higher Education

Responsibilities

Responding to customer inquiries
Ensuring customer satisfaction
Resolving issues
Providing a top-tier customer experience
Handling multiple communication channels, including email, live chat, and phone

Qualification

Customer ServiceCustomer SupportCustomer SatisfactionCustomer support softwareProblem-solvingEducational environment experienceBachelor's degreeVerbal communicationWritten communicationAttention to detail

Required

Experience and skills in Customer Service, Customer Support, and providing quality Customer Experience
Proven ability to achieve and maintain high levels of Customer Satisfaction
Strong verbal and written communication skills
Outstanding problem-solving abilities and attention to detail
Proficiency in using customer support software and other related tools
Ability to work independently in a remote environment

Preferred

Experience in an academic or educational environment is a plus
Bachelor's degree or relevant professional experience in a related field preferred

Company

Technische Universität Braunschweig

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Technische Universität Braunschweig stands for a strategic and achievement-oriented way of thinking and acting, dedicated teaching, multi-layered networking with our partners in science, industry and society, and intensive international cooperation projects.