Equity Staffing Group · 4 hours ago
Technical Support Specialist
La Crosse, WI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hr
0+ years expEquity Staffing Group is seeking a Technical Support Specialist to provide technical support in day-to-day operations of computing resources. The role involves troubleshooting hardware and software issues, assisting users, and maintaining equipment to ensure effective operations.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Receive, troubleshoot, and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
Setup and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
Educate end-users on how to resolve various hardware and software problems
Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines
Monitor stock levels of hardware and submit request for equipment when needed
Front Desk duties to include helping walk-ins, recording receipts of computer equipment
Provide on-site technical support for video conference software and hardware
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
Maintain Incident / Request logs and records
Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution
Maintain and install printers and scanners
Setup new computers including connecting keyboard, mouse and monitor to PC, checking for proper operation and installation of software
Investigate and resolve computer software and hardware problems
Provide software application support to end users via telephone or onsite
Provide good written and oral communication skills
Perform related duties as may be required
Qualification
Required
High School Diploma / GED
Associates Degree + 6 months experience in a desktop support environment, OR 2 years work/military experience in an IT field with a High School Diploma / GED
6+ months experience/working knowledge of Microsoft Office products to assist end-users with technical assistance for hardware and software
United States Citizenship
Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
Ability and willingness to work 1st or 2nd shift hours and at least one weekend day per week
Experience with a ticketing system, such as ServiceNow and ServiceDesk
Ability to present ideas in user-friendly language
Preferred
Bachelor's Degree
CompTIA A+ or CompTIA Network+
Experience with end user provisioning
Experience with desktop provisioning
Solid written and verbal communication skills
Demonstrated patience and overall courteous behavior when working with internal and external customers, including vendors. Service with a smile attitude. Excellent customer service
Demonstrated ability to work independently; self-motivated and goal oriented and able to work with little to no direction
Excellent time management, issue management, and project management skills
Company
Equity Staffing Group
Equity Staffing Group is a staffing and recruiting company specializing in industrial staffing services.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase