IMG (International Medical Group) · 21 hours ago
Night Case Manager
United States
Full-time
Remote
Mid Level
£25K/yr - £26K/yrIMG (International Medical Group) is a global leader in medical insurance, seeking a compassionate and detail-oriented Night Case Manager. The role involves coordinating medical care and assistance for insured clients worldwide, ensuring timely and professional support during vulnerable moments.
Insurance
Responsibilities
Assist clients with medical coordination, loss handling, or repatriation
Deliver exceptional service to clients, families, and internal teams
Respond to enquiries with empathy, clarity, and professionalism
Work directly with our Medical Department to ensure appropriate care
Gather medical reports, arrange treatment, and support authorisation needs
Manage logistics relating to client movement and welfare
Maintain precise and complete documentation for every interaction
Conduct regular case reviews to ensure compliance and quality
Close cases accurately and gather required information promptly
Act as the first point of escalation for Case Administrators
Provide leadership, support, and oversight for case handling
Liaise with clients on updates and queries
Escalate VIP, contentious, or high‑risk cases as needed
Meet SLAs, KPIs, and internal service standards
Identify process improvements or system issues
Support the department’s overall success
Assist with additional tasks as assigned by leadership
Qualification
Required
Fluent written and spoken English
Customer service experience (from any industry)
Clear, professional communication
Calm, empathetic approach in challenging circumstances
Preferred
Proficiency in Microsoft Word & Outlook
Strong organisation and prioritisation abilities
Ability to work under pressure within a close‑knit team
Additional languages (a strong advantage)
Benefits
Hybrid & Remote working options
Clear internal progression pathways
Diverse & inclusive culture
Birthday day off + Christmas Eve off
22 days holiday + 9 bank holidays (increasing to 30 days with tenure)
Summer & Christmas parties
Surprise rewards (yes… even Beyoncé tickets!)
Employee of the Month & Year awards
2 paid volunteer days annually
Company
IMG (International Medical Group)
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-26Acquired
Leadership Team
Will Nihan
Chief Executive Officer
Justin M. Poehler
Chief Commercial Officer
Recent News
Life Insurance International
2025-12-25
Canada NewsWire
2025-11-04
2025-10-31
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