Mor Furniture for Less · 13 hours ago
Customer Service Ops
Litchfield Park,AZ,US
Full-time
Onsite
New Grad, Entry LevelMor Furniture for Less is dedicated to providing World Class Customer Service to its growing customer base. The role involves assisting customers through high call volumes and ensuring their concerns are addressed with empathy and problem-solving skills.
FurnitureRetail
Responsibilities
Provide World Class Customer Service
Assist with taking high calls through our CSC phone system
Actively listen and document every conversation that takes place
Demonstrate empathy and compassion for our customers
Be able to problem solve and proactively address the customers concerns or questions
Perform related duties as assigned by management
Qualification
Required
Ability to read, analyze and interpret our company's documents; ability to build strong relationships with your peers, management team, customers and other departments with-in our organization. Strong written and verbal communication skills
Demonstrate positive, professional and constructive communication with customers, operations, sales and executive management
Ability to work with excel, teams, word, outlook and learn to use our warehouse management systems
Ability to identify and resolve problems in a timely manner; develop alternative solutions; work well in group problem solving situations
Punctuality and consistent attendance necessary. Flexibility with schedule is necessary and the willingness to work weekends and holidays
The ability to complete our MOR University program
Ability to organize daily tasks, file paperwork, and follow up when needed
The ability to work in a office environment for 8 plus hours a day, the ability to handle a high volume of inbound calls
The ability to comprehend information in order to address and respond to our customers concerns or questions
The ability to communicate with others and build strong working relationships while learning the daily responsibilities with-in the department
Company
Mor Furniture for Less
Mor Furniture for Less specializes in providing quality furniture, beautiful design and superior service.
Founded in 1977
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase