Metropolitan Transportation Authority · 20 hours ago
Research Analyst, Emerging Talent Internship (Summer)
Long Island City, NY
Internship
Onsite
Intern
$19/hr - $21/hrMetropolitan Transportation Authority is seeking a Research Analyst for their Emerging Talent Internship during the summer. The intern will assist in managing customer complaints, responding to inquiries, and supporting technology transitions within the Department of Paratransit.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Help manage customer complaints and maintain responsiveness
Audit and update customer communication templates for clarity, consistency, and accessibility
Respond to inquiries and track common issues to inform service improvements
Provide flexible support for emerging needs and department initiatives
Review and resolution of customer complaints
Research and handle commendations
Assist with duplication of customers in the database
Assist with daily management reports
Qualification
Required
Proficiency in Microsoft Office Suite and/or comparable PC applications is a must
The candidate should possess organizational, presentation, time-management, problem-solving, and decision-making skills
The candidate should have a keen eye for detail and be able to work independently while being an active team player
The candidate should be able to maintain and protect confidentiality
Project Management, Research Skills, and Adherence to deadlines
Matriculated in an undergraduate program in good standing with at least a 2.5 GPA or in a graduate program in good standing with at least 2.8 GPA
Major(s) Preferred: Data Science, Business Analytics, Liberal Arts, Communications, or related
All applicants must be authorized to work in the United States at the time of application
Students' transcript must be submitted
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
Founded in 1834
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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