Encoura · 1 day ago
Engagement Center Manager
Charleston, Illinois
Full-time
Onsite
Mid LevelEncoura is a company focused on empowering students and institutions to create meaningful connections. The Engagement Center Manager is responsible for building and leading a team of Engagement Ambassadors to deliver personalized outreach and manage the day-to-day operations of the engagement center's fundraising program.
EducationManagement Information Systems
Responsibilities
Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors
Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams
Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video
Monitor program performance and adjust tactics to achieve both short- and long-term client goals
Maintain positive, collaborative relationships with clients, coworkers, and leadership
Coordinate efforts with program-specific support teams to ensure seamless execution
Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent
Design and implement strategies to motivate and retain staff members
Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements
Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance
Actively monitor program budget and expenses to ensure financial performance and efficiency
Qualification
Required
Associate's degree or equivalent experience
Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus
Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff
Excellent spoken and written communication skills
Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously
Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required
Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)
Ability to thrive in an environment with limited oversight
Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm)
Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds)
Benefits
Comprehensive health and benefits package
401k company match that vest immediately upon participation
Paid holidays
Paid parental leave
Company
Encoura
Encoura is a non-profit membership organization.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-07-24Acquired
Leadership Team
Jenn Sager
Senior Product Designer
Mary Loeffler
Chief People Officer
Recent News
Business Wire
2025-11-24
Company data provided by crunchbase