The Hartford · 6 hours ago
Client Service Executive
Overland, KS
Full-time
Hybrid
Senior Level, Lead/Staff
$108K/yr - $162K/yr
10+ years expThe Hartford is an insurance company dedicated to making a difference and supporting profitable growth. The Client Service Executive (CSE) is responsible for account management, delivering service offerings, and ensuring customer satisfaction through effective presentations and service coordination.
Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance
Responsibilities
As the integral member of the service team, supports the service mission and delivering customer presentations that demonstrate professional diplomacy, articulated messaging and confidence that drives positive outcomes for our customers
Negotiates and coordinates end to end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results
Resolves service issues promptly via engagement with various internal service providers
Provides training to local agents and business partners on new claim products and services
Qualification
Required
Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred
Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers' Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers)
Excellent ability to present virtually and in person to senior leaders and internal and external audiences
Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence
Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority
Strong conflict management skills and ability to navigate ambiguous situations
Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through
A valid driver's license is required as a company car may be assigned
Ability to travel up to 25%
Preferred
Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority
Benefits
Short-term or annual bonuses
Long-term incentives
On-the-spot recognition
Company
The Hartford
The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-15IPO
Leadership Team
Christopher Swift
Chief Executive Officer
Recent News
2025-12-09
2025-12-08
EIN Presswire
2025-12-02
Company data provided by crunchbase