People Freight | Freight Forwarding & Logistics Recruitment Specialists · 18 hours ago
Senior Customer Service Specialist (Asia Imports)
New York, NY
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
3+ years expPeople Freight is a recruitment specialist in freight forwarding and logistics, seeking a detail-oriented and proactive Senior Customer Service Specialist for their Asia Imports team. This role involves managing client relationships and ensuring compliance with international shipping processes and import regulations.
Staffing & Recruiting
Responsibilities
Serve as the primary point of contact for clients importing goods from Asia
Coordinate and manage ocean and air freight shipments, ensuring timely delivery and compliance with import regulations
Prepare, review, and process shipping documentation, including bills of lading, customs declarations, and invoices
Monitor shipments, provide proactive updates, and resolve delays or discrepancies efficiently
Collaborate with carriers, customs brokers, and internal teams to optimize logistics operations
Identify opportunities to improve customer service processes and enhance client satisfaction
Mentor and support junior customer service staff as needed
Qualification
Required
Minimum 3–5 years of experience in freight forwarding or international logistics, preferably with a focus on Asia imports
Strong knowledge of import regulations, documentation, and customs procedures
Excellent communication and problem-solving skills
Ability to manage multiple shipments and deadlines simultaneously
Benefits
Comprehensive benefits package
Opportunity to work in a collaborative and growth-oriented environment
Exposure to international logistics and supply chain operations
Company
People Freight | Freight Forwarding & Logistics Recruitment Specialists
At People Freight, we connect freight forwarding and logistics companies across the US with the talent that keeps goods and businesses moving.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Charlie Godsell
Co-Founder & Recruiter
Darren Glasspool
Co-Founder & Recruiter
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