LifeMoves · 13 hours ago
Associate Program Director - Homeless Outreach Team (HOT)
Santa Clara, CA
Full-time
Onsite
Mid, Senior Level
3+ years expLifeMoves is the largest provider of housing and services for individuals experiencing homelessness in Silicon Valley. The Associate Program Director will oversee staff in the bayside area of San Mateo County, ensuring program compliance, quality services, and fostering strong team relationships while conducting outreach to unsheltered individuals.
FamilyNon ProfitResidential
Responsibilities
Ensure program services are safe, trauma-informed, welcoming, and effective
Partner with leadership to manage budgets, data, and other needs that support program goals
Support high-quality client services by modeling trauma-informed, strengths-based engagement and maintaining a small caseload as needed
Ensure staff documentation and service delivery meet accuracy and compliance standards
Ensure compliance with agency, funding, and regulatory requirements (e.g., HUD, Fair Housing)
Support data collection, audits, and continuous improvement efforts
Provide supervision and coaching to staff using trauma-informed and strengths-based practices
Lead meetings, manage hiring, scheduling, and evaluations to maintain clear communication and a positive, professional program culture
Build and maintain strong relationships with community partners, businesses, and agencies
Represent LifeMoves professionally and help educate partners about programs and services
Participate in agency-wide meetings, initiatives, and training programs as needed or directed including but not limited to partner meetings, board meetings and fundraising events
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work
Attend continuing education opportunities to grow expertise and uphold agency standards
Be available to work occasional evenings and weekends as needed or as schedule describes
Perform other duties as assigned to meet program and organizational needs
Qualification
Required
Bachelor's Degree in related field required; or an Associate's Degree with 3-5 years of progressively responsible experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field
Comfortable using technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks, case management, reporting, and tracking outcomes, and performance management software
Minimum of three years in a leadership role within human or social services, supporting vulnerable populations
Demonstrates empathy, professionalism, and respect for all individuals
Stays calm and supportive in stressful situations and uses de-escalation skills
Open to feedback and training in trauma-informed, harm-reduction, and client-centered care
Works well independently and collaboratively
Maintains clear documentation and organization
Organized, detail-oriented, and proactive
Advocates effectively across systems to secure client benefits and resources
Identifies and connects clients to housing, employment, health, and social supports
Builds collaborative relationships with partners and providers to strengthen client outcomes
Distributes tasks effectively to balance workload and ensure team accountability
Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients
Maintains and models healthy, professional boundaries demonstrating the importance of self-awareness, self-care, and sustainability in the human services field
Maintains familiarity with harm reduction, Mental Health First Aid, and other relevant best-practice approaches
Consistently models agency values, program philosophy, and mission-aligned behaviors
Confident leading group discussions or workshops that promote learning, collaboration, and empowerment
Comfortable presenting to internal and external audiences
Guides, supports, and motivates team members to achieve goals
Effectively communicates professionally and appropriately, based upon the audience and circumstances
Demonstrates sound judgment by analyzing challenges, identifying root causes, and developing effective solutions
Identifies team talent needs and prepares employees for future leadership roles
Building performance and potential by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans with others
Ensures teams deliver quality service to internal and external stakeholders
Provides supervision to Case Managers and Specialists
Preferred
Comfortable presenting to internal and external audiences
Benefits
LifeMoves benefits package
Company
LifeMoves
Lifemoves is a non-profit organization that helps homeless families and individuals.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Aubrey Merriman (He/Him/His)
Chief Executive Officer
Marie Amoruso Jackson
CMO - Chief Marketing Officer
Recent News
2025-04-04
Morningstar
2023-09-28
Company data provided by crunchbase