Moody's Corporation · 1 day ago
Vice President Manager-Benefits Operations & Delivery
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$151K/yr - $219K/yr
10+ years expMoody's Corporation is a global leader in ratings and integrated risk assessment, and they are seeking a Vice President Manager for Benefits Operations & Delivery. This role will lead the global execution of employee benefits programs, focusing on operational excellence, employee experience, and compliance across various benefits offerings.
Financial Services
Responsibilities
Lead Moody’s global benefits operations and delivery team, ensuring consistent, high-quality employee experiences across all regions
Oversee the full spectrum of programs including Health and Wellness, Savings and Retirement, Life and Disability Insurance, and Work-Life Balance offerings
Ensure accurate and seamless day-to-day benefits administration, including open enrollment, leave of absence management, and employee inquiries
Maintain audit-ready processes, SOP documentation, and compliance with global and local regulations, including U.S. benefits laws and social benefits reporting
Lead the implementation, optimization, and automation of benefits platforms. Introduce AI-driven tools to personalize employee interactions, enhance reporting, and strengthen self-service capabilities
Drive operational efficiency and service excellence through ongoing process improvements and employee feedback analysis. Track and report on KPIs and service levels to inform strategic decisions
Manage external vendor relationships to ensure cost-effective, high-quality service delivery
Collaborate with internal partners such as Centers of Excellence, Payroll, Finance, Technology, and People Services & Solutions to ensure integrated and scalable processes
Support change management initiatives, including vendor transitions, policy updates, and system upgrades
Foster a culture of inclusion, innovation, and service excellence within the benefits operations team
Qualification
Required
Minimum 10 years of experience in Benefits Operations or Total Rewards, with significant global scope; strong U.S. benefits expertise highly preferred
Proven track record managing global benefits delivery, including leave of absence management and regulatory compliance
Experience working in regulated environments is a plus
Proficiency in additional languages is a strong plus for global collaboration and communication
Strong leadership skills with the ability to manage and engage teams across geographies
Demonstrated curiosity and forward-thinking mindset, with experience or interest in applying AI to enhance efficiency and employee experience
Excellent vendor management and negotiation skills, with proven ability to build and sustain strong partnerships
Solid project management and process improvement expertise; experience implementing and optimizing HR technologies
Exceptional communication, stakeholder management, and analytical skills
Commitment to documentation excellence and maintaining audit-ready processes
Collaborative, inclusive leadership style with a focus on service excellence
Bachelor's degree required
Preferred
Advanced degree or certification in HR, Business, or related field preferred
Benefits
Medical
Dental
Vision
Parental leave
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
A discounted employee stock purchase plan
Tuition reimbursement
Company
Moody's Corporation
In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joshua Carroll
Chief Technology Officer
Dana Weinshank (MSW)
SVP-People Business Partner
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