Tricentis · 22 hours ago
Director, Strategic and Solex Customer Growth Account Management
US - Charlotte
Full-time
Onsite
Director/Executive
8+ years expTricentis is a global leader in software testing and quality engineering, empowering enterprises with an AI-driven testing platform. The role involves leading the Account Management organization, focusing on strategic account ownership, customer value realization, and collaboration with sales to drive growth and retention.
Artificial Intelligence (AI)Business Process Automation (BPA)DevOpsEnterprise SoftwareInformation TechnologySoftware
No H1B
Responsibilities
Lead the strategy, execution and performance of the Account Management organization, including individual contributors and people managers, fostering a results-driven, customer-first culture with a strong focus on accountability and growth
Lead the Account Management team assigned to our Strategic Accounts – the largest ATR customers in North America. Drive full-year account planning, continuous license adoption, proactive issue identification and resolution, and ongoing discovery and positioning for platform expansion and long-term growth
Own the strategy and execution. For all global Solex Accounts, including close partnership with SAP Customer Success Management teams. Ensure strong forecast alignment, drive adoption across the full solution portfolio, and lead opportunity identification and management to maximize customer value and expansion
Establish and operationalize time-to-value milestones and success insights with customers, ensuring they experience the full benefits of our solutions, achieve measurable business outcomes, and realize demonstrable ROI
Own the retention and renewal strategy across the portfolio, proactively identifying risk, addressing concerns, and driving consistently high renewal rates
Ensure close alignment with Sales to identify upsell, cross-sell, and platform expansion opportunities, engaging sales teams at the right moments to drive growth while maintaining a seamless customer experience
Own key performance indicators including Net Revenue Retention (NRR), renewal performance, expansion pipeline, and forecasting accuracy
Qualification
Required
8+ years of people management experience
10+ years of progressive experience in managing complex B2B software customers
Experience driving renewals, customer retention, and value realization through a structured post-sales process
A background in Sales is highly desirable and/or experience partnering closely with Sales: experience identifying opportunities for expansion and engaging sales teams when appropriate
Experience building, nurturing and guiding teams on strategic thinking and approach to customer account management, utilizing research and data to drive activity and solutioning
Exceptional verbal and written communication skills, with demonstrable ability to build relationships with customers, engage with senior stakeholders, and communicate value propositions effectively to drive long-term success
Benefits
Hands-on experience with meaningful, impactful work
Mentorship from industry professionals
Exposure to a global SaaS organization
A collaborative, inclusive, and innovative culture
Competitive intern compensation
Potential consideration for future full-time opportunities
Company
Tricentis
Tricentis is an automated software testing and quality engineering that accelerates software delivery and digital transformation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
GTCRInsight PartnersViewPoint Capital Partners
2024-11-26Private Equity· $1.33B
2017-01-23Series B· $165M
2014-12-31Debt Financing
Leadership Team
Damien Johnson
Field CTO
Dave Hafner
Chief Financial Officer
Recent News
Business Wire
2025-12-16
2025-12-11
Company data provided by crunchbase