SCIENTIFIC GAMES · 1 day ago
IT Operations Manager
Bismarck, ND
Full-time
Onsite
Mid, Senior Level
7+ years expSCIENTIFIC GAMES is seeking an IT Operations Manager to oversee the daily operations of a mission-critical lottery client environment. This role involves ensuring operational health, performance, and service delivery while leading a local operations team and coordinating with centralized support and technical groups.
Facility ManagementGaming
Hiring Manager
Liz Rowland
Responsibilities
Serve as the primary liaison for all contracted data systems, software applications and operations, including resulting performance of the lottery client’s business
Ensure operational KPIs and SLAs are met through proactive oversight of system monitoring (with aid of a centralized monitoring team)
Develop, Own and enforce Standard Operating Procedures (SOPs), best practices, and operational playbooks
Manage and oversee local client maintenance activities, software releases, upgrades, and site-specific projects
Ensure all application software is tested, validated, and approved prior to client turnover
Orchestrate and coordinate software deployments and operational readiness
Collaborate with technical, development, and infrastructure teams to address and resolve production issues
Maintain compliance with change management, security patching, and regulatory requirements
Drive tactical project execution, ensuring alignment with business and client priorities
Provide clear and timely communication to stakeholders regarding system performance, incidents, and project status
Plan and manage multiple projects in varying stages of completion to ensure contract deliverables meet specifications and remain on time
Qualification
Required
Bachelor's degree in IT and/or 7-10 years of related work experience
Proven experience in operations management in a mission-critical environment, preferably within the lottery, gaming, or transaction-based industry
Excellent organizational and interpersonal skills
Strong technical experience using LINUX, SQL Server Systems
Required to maintain company and customer confidentiality
Excellent organizational and communication skills
Detail-oriented with a proactive, hands-on approach to problem solving
Experience in incident management, change control, and compliance processes
Must be able to work on-site and be available for 24x7 on-call support
Company
SCIENTIFIC GAMES
Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services.
1001-5000 employees
H1B Sponsorship
SCIENTIFIC GAMES has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (6)
2022 (10)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Mike Cardell
SVP Americas Systems
Beth Bresnahan
Chief Communications and Brand Officer
Recent News
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