Vertiv · 23 hours ago
Supervisor Operations Technical Training
Pelzer, SC
Full-time
Onsite
Mid, Senior Level
2+ years expVertiv is a global leader in mission-critical infrastructure technologies for vital applications in data centers and communication networks. The Supervisor Operations Technical Training role involves leading a team of instructors to design, develop, and deliver technical training programs, while ensuring continuous improvement in the knowledge and skills of associates.
Data CenterInformation TechnologyIT InfrastructureTelecommunications
No H1B
Responsibilities
Always work with Safety, Quality and Respect in Mind. Demonstrates the VALUE in Training
Create training schedules for all company departments, track and create reports on outcomes of all training and maintain training records for the company
Train new hires on company policies and procedures and use the best training methods for a specific purpose or audience
Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training
Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions
Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance
Market company training opportunities to employees and provide information on benefits to encourage participation
Inform employees on scheduled training and track their progress
Recommend training materials and methods, order and maintain in-house training equipment and facilities and manage the budget set for training
Lead a team of instructors to design, develop and deliver technical training and development programs for Vertiv Personal
Develop effective working relationships with and consult with key stakeholders to support the continual gathering of information, feedback, and input from them in order drive curriculum development/evolution
Design training programs to ensure training transfer on the job. This includes course pre-work, instructor lecture, hands-on lab exercises, post-work, exams, and on-the-job training plans
Assist in designing and developing training strategies for the organization including technical and non-technical, onboarding, refresh training, training for new products and enhancement for existing products, etc
Assist trainers in developing a quarterly and annual technical training calendar
Implement a Train-The-Trainer certification program
Establish technical skill assessment tools to build customized learning programs and curriculums to improve team performance and customer experience
Develop standard work for team learning and development journey
Manage technical learning centers
Apply Adult Learning Theory, eLearning, blended learning methods to improve training effectiveness and students’ learning experience
Develop eLearning strategy for technical training delivery and build up eLearning capability of the team, e.g., webinars, video, self-paced or on-demand learning methods
Leverage Learning Management System (LMS) to house, deploy and track global training initiatives to include certification programs
Drive continuous improvement projects to improve training quality and effectiveness
Develop and maintain a process to keep track of training records and ensure compliance with internal and external audits
Improve training compliance with all safety, quality, and regulatory requirements
Other duties and responsibilities as assigned
Can explain and demonstrate in a clear understanding manner the operation / show the procedures to the operator
Qualification
Required
2 to 4 years of experience managing people
2 to 4 years' experience with Data Center related architecture, electrical and thermal systems, safety and security and all related procedures
Good time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
Proficiency in word processing and presentation software
Ability to operate media equipment such as projectors and personal computers
Knowledge about traditional and modern training methods and techniques
Exceptional organization skills, leadership, and interpersonal skills
Ability to work with a team and have attention to detail
Knowledgeable about learning management systems, instructional design and e-learning platforms
Ability to handle multiple assignments and assess and analyze data
Ability to evaluate needs and present effective learning and performance solutions
Level of communication skills (both oral and written) and interpersonal skills to effectively interact with all levels of associates on various subject matters and to convey knowledge and ideas in a logical, interesting, and engaging manner to others
Level of analytical ability is required to find solutions to difficult human, technical and administrative problems
Ability to motivate, influence and coach individuals who do not have a direct reporting relationship to you
Experience in public speaking, oral presentations, and delivering technical content in an engaging manner
Learning Management System experience, survey software, MS suite (PPT, Project, Word, Excel)
Knowledge of proven training approaches, as well as the technology to support training
Experience designing technical lab environments to support the delivery of Power, Thermal and data center technology topics
Experience partnering with senior leadership to build and drive compelling strategies, be it Training or operational, to align with business objectives, and growth needs
Experience in the engagement and management of Subject Matter Experts to support an effective training delivery model
Experience with Learning & Development, specifically learning architecture and systems, learner development frameworks, instructional and learning methodologies
Familiarity with learning tools that enhance blended learning experiences
Experience with IT best practice frameworks (ITIL, LEAN, Oracle) and Operational Excellence concepts or methodologies
Company
Vertiv
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Starboard ValuePlatinum Equity
2022-10-20Post Ipo Equity
2020-02-10Post Ipo Equity· $1.24B
2020-02-10IPO
Leadership Team
Giordano Albertazzi
Chief Executive Officer
Peter Lambrecht
Vice President Sales EMEA
Recent News
2026-01-25
2026-01-23
The Motley Fool
2026-01-23
Company data provided by crunchbase