Greater Nevada Mortgage · 19 hours ago
MORTGAGE SERVICING SPECIALIST
EAGLE STATION - Carson City, NV 89701
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $55K/yr
0+ years expGreater Nevada Mortgage is currently a top mortgage lender in the Northern Nevada market, striving to make a difference in the lives of their members and communities through financial inclusion and empowerment. The Mortgage Servicing Specialist is responsible for providing support in mortgage servicing, including customer service, account administration, cash management, and loss mitigation, ensuring timely and accurate task completion for customer accounts.
Commercial LendingLendingReal Estate Investment
Responsibilities
Ensure prompt and accurate application of mortgage loan payments received which also include payoff transactions
Resolve servicing concerns including error resolution by understanding the customers concern, determining root cause, and providing the best solution to the customer. This includes escalations to management as needed
Perform account administration functions including producing required notice mailings to borrowers, loan onboarding, ARM adjustments, property preservation, and lien releases
Perform escrow management including balancing and payment of property taxes, hazard insurance, flood insurance, and private mortgage insurance. This also includes working closely with borrowers to manage insurance loss draft claims
Perform default management functions including investor reporting and supporting borrowers through loss mitigation, foreclosure, and other hardship solution options based on investor guidelines
Monitor and ensure proper task execution for bankruptcy filings
Stay educated on investor guideline updates and work with management to ensure updates are documented timely within company procedures
Qualification
Required
6 months Customer service experience required
Effective written and verbal communication skills
Proficiency with Microsoft Programs (Word/Advanced Excel/Outlook)
Strong ability to multi-task
Demonstrate a high level of attention to detail when performing all job functions
Time management skills and organizational skills when gathering information and processing documentation
Previous work experience demonstrates a positive fit into the Greater Nevada Mortgage culture
Strong oral and written skills in order to communicate effectively with borrowers, other business units, and vendors
Strong attention to detail
Ability to multi-task and work independently
Strong analytical, organizational, and problem-solving skills
Preferred
Mortgage Servicing experience
Loss Mitigation or Collections experience
Payment processing and balancing experience
Benefits
Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts
Company
Greater Nevada Mortgage
Greater Nevada Mortgage assist a variety of borrowers, from investors to first-time homebuyers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase