Komatsu · 1 day ago
Field Service Supervisor - Rope Shovel
Elko, NV
Full-time
Onsite
Mid, Senior Level
5+ years expKomatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. They are seeking a Field Service Supervisor – Rope Shovels to lead a dedicated field team, ensuring the safe and timely servicing of large-scale rope shovel equipment in mining environments.
ConstructionIndustrialManufacturing
Responsibilities
Lead, mentor, and supervise a team of field mechanics to ensure high-performance standards, addressing scheduling needs including labor allocation and parts availability effectively while handling coaching, performance evaluations, and disciplinary processes with fairness and consistency
Build and maintain strong collaborative relationships with customers to proactively manage equipment availability, anticipate parts requirements, and swiftly address mechanical challenges, ensuring maximum uptime for mining operations
Partner strategically with planners and project teams to schedule maintenance and service projects, aligning work scopes and timelines to optimize resource utilization and meet operational deadlines
Collaborate with Account Managers in developing accurate quotes, comprehensive work scopes, and detailed project timelines that reflect customer requirements and resource capabilities
Manage the upkeep and readiness of service vehicles and field maintenance equipment, ensuring all assets are maintained to the highest standards of safety and operational efficiency
Conduct thorough post-job reviews to verify that all service activities meet or surpass Komatsu’s stringent quality standards and that each work scope is fully completed
Oversee invoicing and billing processes, ensuring accuracy, transparency, and timely submission to support financial integrity and customer satisfaction
Rigorously enforce compliance with all applicable MSHA, OSHA, and DOT regulations alongside Komatsu’s internal safety policies, promoting a culture of safety and accountability within the team and the broader operational environment
Qualification
Required
Educational background, including a two-year technical degree or equivalent practical experience in a relevant field such as mechanical, electrical, or industrial technology
Extensive hands-on experience with mechanical, electrical, hydraulic, or welding systems, with a minimum of five years in environments involving heavy equipment maintenance or repair
Demonstrated leadership capabilities supported by at least one year of supervisory experience, with a preference for candidates having three to five years of managing technical teams, ensuring operational consistency and workforce development
Comprehensive knowledge and understanding of regulatory frameworks, including MSHA, OSHA, and DOT requirements critical to safety and compliance in mining and heavy equipment industries
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with maintenance management systems or comparable software platforms to facilitate reporting and coordination
Excellent interpersonal and communication skills, enabling effective collaboration with customers, team members, and management while delivering outstanding customer service
Strong problem-solving and decision-making skills, coupled with the ability to adapt to changing circumstances and prioritize tasks under pressure
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
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