Hasbro · 13 hours ago
Client Services Support Analyst
Pawtucket, RI
Full-time
Onsite
Mid Level
$27.50/hr - $41.20/hr
3+ years expHasbro is a company dedicated to entertaining and connecting generations of fans through storytelling and play. They are seeking a customer-focused Client Services Support Analyst to maintain, troubleshoot, and repair desktop and laptop systems, providing in-person IT support and ensuring seamless operations for employees.
Card and Board GamesConsumerGamingToys
Responsibilities
Provide proactive and responsive in-person IT support for employees at all levels while delivering exceptional service
Configure and deploy workstations, phones, desks and other equipment for new hires, ensuring readiness on day one
Continuously monitor, prioritize, and manage support tickets in ServiceNow, ensuring timely response and resolution to maintain seamless IT operations and user satisfaction
Provide in-person assistance with workstations, mobile devices, and printer support for optimal on-site functionality
Maintain accurate inventory and asset records, including setup, tracking, and decommissioning
Provide support for AV systems and specialty meeting rooms, ensuring setups are functioning smoothly for presentations and meetings
Troubleshoot network issues on-site, including VPN setup, connectivity verification, and network integrity checks
Create and maintain instructional resources, including internal documentation, handouts and guides, for training and reference
Offer remote troubleshooting for external studios, supporting their technical needs and coordinating solutions to minimize disruptions
Qualification
Required
3+ years of hands-on experience in a help desk or desktop support role, with a strong background in Windows and macOS
Provide excellent customer service, effectively communicate technical concepts to diverse user groups, and document solutions clearly for both clients and IT peers
Strong interpersonal skills, with the ability to work collaboratively in diverse teams, remain calm under pressure, and prioritize issues in a fast-paced environment
Familiarity with ServiceNow or similar ticketing systems, and working knowledge of ITIL practices for structured and efficient IT support
A proactive approach to identifying and solving technical issues independently, with a commitment to maintaining high standards of service
Windows and/or Apple Certification
Benefits
Health & Wellness: Medical, Dental, and Vision Insurance
Time Off to Recharge: Paid Vacation & Holidays
Financial Well-being: Generous 401(k) Match
Life & Family Support: Paid Parental Leave
Giving Back: Volunteer & Employee Giving Programs
Level Up Your Skills: Tuition Reimbursement
Exclusive Perks: Product Discounts & More!
Company
Hasbro
Hasbro is engaged in providing children’s and family leisure time products with brands and entertainment properties.
5001-10000 employees
H1B Sponsorship
Hasbro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-05-08Post Ipo Debt· $500M
2010-12-21IPO
Leadership Team
Barry Dorf
Vice President of Interactive Global Licensing and Business Development
Dan Shull
Chief Digital Information Officer
Recent News
Polygon.com - News
2026-01-25
2026-01-23
Company data provided by crunchbase