Nordic Global · 2 hours ago
Application Analyst II - Epic Patient Experience
United States
Full-time
Remote
Mid, Senior Level
5+ years expNordic Global is a company focused on providing advanced support for clinical and business applications. The Application Analyst II role involves managing support requests, documentation, and vendor relationships while ensuring high-level customer service and application functionality.
Information ServicesInformation Technology
Responsibilities
Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication
Manage application and team documentation through proper document management lifecycles
Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support
Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities
Achieve necessary certifications and continue professional development
Participate in and lead smaller analyst-led projects, taking on basic project management tasks such as scheduling calls, coordinating with team members, tracking follow-ups and communicating project status
Gain proficiency in clinically integrated hospital and physician office workflows (both clinical and business)
Participate in the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integrations, and other critical components as needed to comply with disaster recovery, security, and operational requirements
Participate in the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving
Work well independently, requesting help only when needed. Escalate appropriately after completing due diligence/proper investigation
Qualification
Required
Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or a related field (relevant education and/or 8+ years' industry experience)
5 years' experience in healthcare IT or equivalent IT application analyst position with degree requirement
Experience in web customization, HTML, and MyChart Server
Proven analytical thinking and problem-solving skills
Experience in executing ITIL-aligned service management processes, including Incident, Request, and Change Management
Excellent communication and customer service abilities
Experience in managing application support and documentation
Ability to work collaboratively in a team-oriented environment and independently
Preferred
Epic MyChart certification (highly preferred)
Company
Nordic Global
Nordic Global is an information technology company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Jackson
SVP Client Partnerships and Global Sales Lead
Elizabeth Kerch Briggs
VP - Client Partnerships
Recent News
2025-06-26
HealthCareIT News
2025-04-03
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