Customer Experience Associate, CX2 jobs in United States
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Wolf & Shepherd · 1 week ago

Customer Experience Associate, CX2

positionEl Segundo, CA
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Wolf & Shepherd is a fast-growing lifestyle brand focused on providing comfortable and fashionable footwear for professionals. They are seeking a Customer Experience Associate, CX2 to deliver exceptional customer service, manage customer inquiries, and support the team in enhancing customer loyalty while maximizing revenue.

Telecom & CommunicationsRetailE-CommerceFashionInternetMen'sShoes

Responsibilities

Expertly address questions via phone, email and chat providing answers that are quick and easy to understand
Assist Management in policy updates for the department based on current business needs
Support the Customer Experience Associates during the department manager’s absence
Support management in process execution to monitor orders, inventory, return and exchanges
Support department in addressing functionality issues and implementing process improvements
Engage with customers by email, phone, and chat to answer product questions, resolve ordering issues, or to provide sizing guidance
Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality, and ensure a pleasant customer experience
Collaborate with the Team to streamline our customer service processes and policies to ensure continuous improvement
Communicate customer feedback and insights to Management, to better understand trends and customer preferences

Qualification

Customer experienceExcelShopifyZendeskVerbal communicationWritten communicationProfessional demeanorOrganizational skillsInterpersonal skillsTime management

Required

Minimum of 3 years of direct customer experience work
Strong knowledge of Excel, Shopify, Zendesk
Strong interpersonal and communications skills, and independent work ethic
Excellent time management skills and organizational abilities
A positive, outgoing, high energy and entrepreneurial personality

Benefits

Health, vision, and dental benefits program
401(k) plan
Paid time off
Sick pay
Frequent free meals and snacks and company-sponsored gatherings
Wolf & Shepherd shoes and more

Company

Wolf & Shepherd

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Wolf & Shepherd integrates running shoe comfort into classic dress shoes for professionals.
dateFounded in 2015
location
El Segundo, California, USA
people-size51-200 employees
web-link
http://www.wolfandshepherd.com/

Funding

Current Stage
Growth Stage
Total Funding
$2.25M
2023-02-07Series A
2021-10-07Series A
2020-05-29Seed

Leadership Team

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Justin Schneider
CEO + Founder
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Recent News

Social Starts
Social Starts Portfolio - Wolf & Shepherd
2026-02-05
Company data provided by crunchbase