University at Albany · 2 hours ago
Deployment and Field Analyst - Information Technology Services
Albany, NY
Full-time
Onsite
Mid, Senior Level
$88K/yr - $88K/yr
3+ years expUniversity at Albany is seeking a Deployment and Field Analyst for their Information Technology Services. This role is responsible for managing and overseeing workstation deployments and providing technical support for various endpoints and applications.
Business DevelopmentEducationUniversities
No H1B
U.S. Citizen Only
Responsibilities
Manage and Oversee Workstation Deployment Operations
Serve as project manager for any workstation cyclic replacement projects
Oversee all workstation deployments defined within the scope of any projects, service request tickets, or cyclic replacement operations tickets
Schedule and oversee the work of the members of the Deployment Team
Ensure deployment activities move effectively and efficiently following all workflows, and
Ensure timely execution of pre-deployment activities
Confirm storeroom inventory will meet projected deployment needs
Deploy workstations as a team member, as needed
Manage tickets and projects to ensure all work is completed in alignment with scheduled dates, service level agreements, and operating level agreements
Ensure the asset inventory is updated, accurate, and complete for every workstation deployment
Minimize deployment impact on teaching, learning, research, and fac/staff work
Work closely with and under the guidance of the Desktop and Mobile Computing Manager
Work closely with the Desktop and Mobile Computing Specialists throughout the workflow to ensure effective customer service and communications
Keep service managers informed of projections and progress
Lead and manage direct reports/team providing guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices are consistent with and contribute to the University's mission
Lead employees for maximum performance and dedication, fostering a positive and productive work environment
Complete performance management feedback and goals timely and per requirements, offering constructive feedback and developing improvement plans
Participate in operational activities, service delivery, and project work as a member of the Field Support Group
Other reasonable duties as assigned
Qualification
Required
Bachelor's degree from a college or University accredited by the US Department of Education or internationally recognized accrediting organization
Minimum three years of experience overseeing workstation deployments
Demonstrated experience with Windows OS and software installation, configuration, and remediation
Minimum three years of experience identifying, troubleshooting, and resolving incidents and problems related to workstations, software, peripherals, network, and/or AV technology
Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role
Ability to be self-motivated and work both independently and within a team structure
Ability to organize work and manage multiple priorities and tasks concurrently
Excellent interpersonal, oral, and written communication skills
Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends, within reasonable professional obligation and expectation
Report to campus in-person. This position is not eligible for telecommuting
Preferred
Experience working directly with users to troubleshoot and resolve incidents related to workstations, software, peripherals, and the network
Minimum 2 years of experience supervising staff
Working knowledge of remote tools related to endpoint management systems like MECM (Microsoft Endpoint Configuration Manager) and/or JAMF
Experience working effectively and efficiently under pressure and meeting deadlines, as needed
Experience using tools for ticket, work, and project management
Experience working in a college or university IT unit or other large, enterprise IT environment
Company
University at Albany
University at Albany is a research university and an environment designs. It is a sub-organization of The State University of New York.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.05MKey Investors
FuzeHub
2022-04-13Grant· $0.05M
Leadership Team
David J. Baxley
CEO & Serial Entrereneur
Kevin O'Connor
President & CEO
Recent News
Government Technology US
2026-01-14
2026-01-08
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