Med Tech Solutions · 11 hours ago
eClinicalWorks Enterprise Account Manager
United States
Full-time
Remote
Senior Level
5+ years expMed Tech Solutions is seeking a highly experienced and strategic Enterprise Account Manager to lead one of their largest and most complex client relationships. This role focuses on managing a multi-location enterprise client, implementing new workflows, and driving collaboration to maximize performance and revenue outcomes.
Health CareSoftware
Responsibilities
Serve as the primary point of contact for enterprise-level clients, building strong, trusted relationships with executive leadership, operational leaders, and providers
Lead enterprise client onboarding and go-live activities, ensuring a smooth transition and adoption of RCM360 processes
Manage client escalations and complex issues, driving timely resolution and clear communication
Ensure client satisfaction, long-term retention, and identification of expansion or referral opportunities
Lead the implementation of standardized RCM workflows across multiple offices and provider groups
Identify and break down siloed processes between locations to create alignment, efficiency, and consistent performance
Develop, document, and maintain SOPs tailored to enterprise client needs
Partner with client leadership to support change management initiatives and drive adoption of new processes
Oversee AR performance, collections, and KPI benchmarks across all client locations
Analyze trends, identify root causes of performance gaps, and implement corrective action plans
Drive initiatives focused on improving success rates, accelerating cash flow, and increasing overall client profitability
Report performance outcomes to RCM360 leadership and client stakeholders compared to established goals
Coordinate work across US-based and offshore teams to ensure productivity, quality, and accountability
Identify workflow, staffing, and training needs for internal teams and client staff
Facilitate regular meetings with internal teams, offshore teams, and enterprise client stakeholders
Provide training and education to client staff and providers as needed
Ensure accurate, timely documentation within systems to support transparency and communication
Maintain compliance with HIPAA and all company and departmental policies
Stay current with payer updates and proactively share knowledge with teams and clients
Qualification
Required
Minimum 5+ years of Revenue Cycle Management experience in an enterprise or multi-site clinic or RCM organization
Experience managing large, complex client accounts
Preferred
Experience with Cognizant/Trizetto
Experience working with offshore teams
Benefits
401(k) with company match
Health, Dental, and Vision insurance
Company-supplied equipment
Paid time off
Company
Med Tech Solutions
Med Tech Solutions (MTS) puts the unique needs of each healthcare organization at the center of our work across the full IT journey.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Heimel
Chief Operating Officer
Clarey "Dink" Prim
Consultant - CIO Services
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