ITC Federal · 3 months ago
Junior Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support
US-VA-Falls Church
Full-time
Hybrid
Entry Level
1+ years expITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. They are seeking a motivated Service Desk Administrator to provide technical support to customers, manage service desk calls and emails, and troubleshoot hardware and software issues.
Information TechnologySecurity
No H1B
Security Clearance Required
Responsibilities
Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
Add detailed work notes to all assigned tickets until resolved or escalated to another team; Provide status updates when requested
Move, setup, and/or install IT hardware for customers
Troubleshoot and repair/resolve various issues/requests for peripheral devices
Install, troubleshoot and resolve software issues/requests and provide desk-side end user support when necessary
Update and document inventory changes when necessary
Complete other duties as assigned
Qualification
Required
Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date)
A minimum of 1 year of professional experience in Information Technology or a directly related field, preferred
Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products; and experience providing IT support to users via phone, email, and/or in person
Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software
Experience working with a trouble ticket management system
Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
Proven ability to perform job duties independently with minimal oversight, and ability to perform at a high level in a fast-paced, service-oriented environment
Must be able to work an eight-hour shift between the hours of 6:00 AM to 8:00 PM as assigned
Preferred
Bachelor's degree from an accredited university
One or more IT certifications such as A+, Security+, Network+, or ITIL
Experience working with ServiceNow
Benefits
Health
Dental and Vision
401(k)
Tuition Reimbursement
Flexible Spending Account (FSA)
11 Paid Federal Holidays
3 weeks' Paid Time Off
Company
ITC Federal
Integrity is at the core of everything we do at ITC Federal.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Janet Hanofee, SPHR
Chief Human Resources Officer
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