NEOGOV · 6 hours ago
DSHS ESA Support Enforcement Officer 1-2 In-Training
Pierce County – Tacoma, WA
Full-time
Onsite
Entry Level
$4,428/mo - $6,414/mo
2+ years expNEOGOV is seeking Support Enforcement Officers for the Division of Child Support within the Economic Services Administration in Tacoma, WA. The role involves establishing, modifying, and enforcing child support obligations while representing the Department in legal actions and managing complex enforcement activities to support children and families.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Work over the phone with parents, attorneys, and advocates to establish child support obligations and apply sanctions if there’s no compliance with the terms of those obligations
Establish administrative child support orders by researching and locating income information, calculating complex financial and medical obligations, calculating arrears balances, preparing and serving legal notices, and negotiating settlements
Analyze, interpret and apply state, federal and international laws pertaining to the legal determination of paternity, and to the establishment and enforcement of financial and medical child support
Independently negotiate debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses
Review and interpret court and administrative child support orders to determine when obligations may be suspended or terminated, the support amount, and the frequency at which support is charged
Utilize signature authority to initiate and sign legal notices, including correspondence with clients, courts, and other Washington state agencies
Locate individuals and assets utilizing state interfaces such as Employment Security, Department of Revenue, Department of Licensing, Labor and Industries, Federal Parent Locate Service, and the Social Security Administration
Maintain a caseload of child support cases utilizing the Support Enforcement Management System
Qualification
Required
Two years of college-level coursework
Two years of experience in child support enforcement and/or debt collection-related functions
Two years of experience as a Child Support Enforcement Technician
An equivalent combination of education and/or experience totaling four or more years
Strong conflict resolution and negotiation skills to handle sensitive client interactions and reach effective agreements over the phone and in person
Ability to interpret and apply laws, policies, and legal documents with accuracy
Excellent communication skills to clearly explain complex information to diverse audiences
Proven analytical and math skills to calculate support obligations and assess case details
Effective case management abilities to prioritize and maintain a large, varied caseload
Exceptional attention to detail
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
New employees have the option of two employer contributed retirement programs.
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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