DOC Services, Inc. · 11 hours ago
IT Service Support Technician
Lake City, MN
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrDOC Services, Inc. is a family-owned company known for producing material handling, storage, and safety solutions. They are seeking an IT Service Support Technician to provide technical assistance and training to end users across multiple technology platforms, including computers, software applications, and network infrastructure.
CommercialCustomer ServiceManufacturingTechnical Support
Responsibilities
Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure
Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations
Assist with the maintenance and support of Windows servers
Provide maintenance and support for the IP phone system and video conferencing equipment
Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools
Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues
Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security
Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users
Act as the lead in triaging support tickets to prioritize and resolve issues effectively
Coordinate hardware and software repairs with external vendors as necessary
Execute special projects as assigned by management
Qualification
Required
Minimum Vocational, Technical or Associate's Degree
A+ / Microsoft Certification is desired
Benefits
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS
Company
DOC Services, Inc.
Equipment Solutions: ⬢ Commercial HVAC + Refrigeration ⬢ Electro-Mechanical ⬢ Industrial Cleaning Equipment ⬢ Material Handling ⬢ Paint Automation For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-07-22Acquired
Leadership Team
Eric Swanson
Chief Executive Officer
Amanda Edwards
Chief People Officer
Company data provided by crunchbase