Pomeroy · 1 day ago
System Application Specialist
Matawan, NJ
Full-time
Hybrid
Senior Level
$70K/yr - $75K/yr
5+ years expPomeroy is seeking a Retail Store Application Specialist responsible for ensuring the quality and accuracy of system solution deployment and operations related to point of sale systems. The role involves setup, maintenance, and support for store applications, as well as liaising between stores and the application group to ensure effective implementation of solutions.
Consulting
Hiring Manager
David Johnson
Responsibilities
Identifies and performs specific required setup within company applications needed for data loads and integration with multiple store point of sale systems
Assists in the development and maintenance of new store onboarding conversion/implementation plans as required
Performs specific new store onboarding and setup activities as defined as the responsibility of the Retail Store Application Specialist
Advises and assists store personnel with specific point of sale setup needed to accept data integration from company application solutions
Advises and assists store personnel with specific point of sale personalization needed to deliver expected customer limits, overrides, discounts, offers, etc
Advises and assist stores with the implementation of new hardware devices such as registers, pin pads, scales, back-office workstations, handheld or mobile devices as currently defined as meeting Device Standards
Provides Level 2 support services to all member stores as defined within Level 1 Help Desk procedures. In addition, to following defined escalation procedures to Level 3 and Senior Level management based upon ticket priority and estimated resolution time parameters
Assist Enterprise Application group in collecting demand requests from stores, gathering detail requirements, advocating on behalf of stores within prioritization within project portfolio. In addition to, acting as a liaison between stores and application group throughout the SDLC
Responsible for monitoring and taking necessary corrective action for any data integration between company systems and retail store applications
Participates and executes required QA Testing Acceptance for all system changes that impact store operations. In addition, to coordinated extended User Acceptance Testing as needed by a representative sample of store personnel before implementation
Designs communications and/or training determined to be required for any release of new or changed functionality directly impacting any store member
Evaluates opportunities for providing improved efficiency, ease of use, and/or new capabilities desired by store members
Establishes or governs common processes as prescribed by company to enable effective delivery of services to store membership
Identifies tasks to be performed by IT Field team to assist stores with requests, training, and/or evaluations on-site during store visits
Assists store members with issue or request resolution with point of sale vendor or service providers when possible
Qualification
Required
Bachelor's degree in MIS, or Computer Science
5 or more years of experience with Point of Sale Technology
3 or more examples of full implementations of Point of Sale Solutions in a Retail environment
SAP S/4 /PI experience
Demonstrated ability to gather business requirements and document for application development clearly and concisely
Expert understanding of the integration of Store Organization, Item, Pricing, and Customer/Shopper data into Point of Sale
Ability to work independently and self-direct the appropriate priorities in a fast-paced environment of multi-tasking
Knowledge of all phases of SDLC and full lifecycle implementations
Demonstrated experience with creating detailed testing scenarios and scripting to be performed to ensure quality implementation
Excellent written and verbal communication skills to effectively interact with store members and colleagues
Preferred
Retail Grocery POS experience or comparative Consumer Goods Retail experience
Familiar with providing second level support to Store users as part of Service Management, understanding of ITIL standards a plus
multi-lingual a plus
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
Company data provided by crunchbase