Ethos Veterinary Health · 11 hours ago
Specialty Client Service Representative, ECVMC
Wilmington, NC
Full-time
Onsite
Mid Level
$16/hr - $19.50/hrEthos Veterinary Health is seeking experienced Client Service Representatives to join their Specialty teams at the Eastern Carolina Veterinary Medical Center in Wilmington, NC. The role involves providing outstanding service to clients and crucial support to medical teams, working closely with specialty veterinarians in various departments.
Health CareMedicalVeterinary
Responsibilities
Answering high-volume phone calls and routing them appropriately
Scheduling new patient consults and follow-up appointments
Managing patient discharges and check-outs with accuracy and empathy
Reviewing and organizing referrals and medical records
Communicating with clients about upcoming visits and care plans
Coordinating appointment flow across multiple departments and specialists
Providing professional and friendly service at all times—both in person and over the phone
Qualification
Required
Previous veterinary or medical reception experience preferred (specialty or referral experience is a plus!)
Comfortable handling multi-line phones, detailed scheduling, and fast-paced interactions
Strong organizational skills and attention to detail
Ability to work collaboratively across departments and remain calm under pressure
A team player with excellent communication skills and a client-first mindset
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
Benefits
Paid Time Off benefits available upon hire
Veterinary Social Worker on Staff at Hospital Location
Medical, Dental, and Vision Health Insurance Plans
Discounted Employee Pet Insurance, Pet Services, and Supplies
401k Planning, with Employer Matching Structure
Referral Program
Uniform Allowance
Employee Assistance Program
And more!
Company
Ethos Veterinary Health
Ethos is a veterinary health company with hospitals that provide advanced veterinary medical services.
Founded in 2015
10001+ employees
H1B Sponsorship
Ethos Veterinary Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-16Acquired
Leadership Team
Patrick Welch
Executive Leadership Team Member
Recent News
Seattle TechFlash
2025-09-09
Company data provided by crunchbase