Supervisor of Servicing, Client Happiness jobs in United States
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Earnest · 1 day ago

Supervisor of Servicing, Client Happiness

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$77K/yr - $95K/yr
date5+ years exp

Earnest is committed to making higher education accessible and affordable for everyone. The Supervisor of Servicing, Client Happiness will lead and support frontline servicing agents, oversee daily performance, and ensure compliance with servicing standards.

BankingConsumer LendingCreditFinancial ServicesFinTech
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H1B Sponsor Likelynote

Responsibilities

Lead, coach, and support frontline servicing agents and Team Leads
Oversee daily servicing performance, quality, and accuracy across all client contact channels (phone, email, chat, SMS)
Help resolve escalated client issues and ensure strong problem resolution
Monitor workflows, service levels, and servicing outcomes to meet team goals
Partner with the Servicing Manager to roll out strategies and improve processes
Ensure servicing work meets compliance and regulatory requirements
Support team engagement, readiness, and ongoing development

Qualification

Loan servicing knowledgePeople leadership experienceCRM proficiencyAnalytical skillsProblem-solving skillsCommunication skillsCoaching skillsTeam developmentWorkforce management exposureCompliance knowledge

Required

2+ years of experience in a contact center or loan servicing environment
5+ years of people leadership experience (Supervisor, Lead, or similar)
Familiarity with CRM or servicing systems
Strong knowledge of loan servicing and repayment processes
Comfortable coaching and developing team members in a fast-paced environment
Strong analytical, problem-solving, and decision-making skills
Clear and effective written and verbal communication skills

Preferred

Experience in student loan servicing, financial services, or regulated customer support
Exposure to workforce management or staffing coordination
Knowledge of servicing compliance frameworks (FDCPA, CFPB)

Benefits

Health, Dental, & Vision benefits plus savings plans
Mac computers + work-from-home stipend to set up your home office
Monthly internet and phone reimbursement
Employee Stock Purchase Plan
Restricted Stock Units (RSUs)
401(k) plan to help you save for retirement plus a company match
Robust tuition reimbursement program
$1,000 travel perk on each Earnie-versary to anywhere in the world
Competitive days of annual PTO
Competitive parental leave

Company

Earnest

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Earnest is a technology-lender that brings low-interest loans to high-potential people.
dateFounded in 2013
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.earnest.com

H1B Sponsorship

Earnest has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (11)
2023 (8)
2022 (15)
2021 (5)
2020 (10)

Funding

Current Stage
Growth Stage
Total Funding
$316.3M
Key Investors
Battery VenturesNew York Life InsuranceMaveron
2017-10-04Acquired
2017-03-31Series C· $20M
2015-11-17Series B· $75M

Leadership Team

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Pamela Rice
Chief Technology Officer
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Nick Norcross
Chief Product Officer
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Recent News

PR Newswire
Ernesta Expands Retail Footprint with New Showroom Opening in Summit, NJ
2025-07-15
EdTech Breakthrough
Global Educational Technology Innovators Honored in 2025 EdTech Breakthrough Awards Program
2025-06-04
PR Newswire
Ernesta Launches Custom Stair Runners with Professional Installation Available in New York Tri-State and DC Metro Areas
2025-05-07
Company data provided by crunchbase