NTT DATA North America · 3 hours ago
Delivery Senior Manager
Atlanta, GA, US
Full-time
Onsite
Senior Level
$83K/yr - $144K/yr
5+ years expNTT DATA is a leading business and technology services provider, and they are seeking a Delivery Senior Manager to oversee service delivery operations for End User Compute and Virtual Desktop Infrastructure Services. The role involves managing service delivery teams, ensuring high-quality service to clients, and fostering strong client relationships.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Oversee the delivery of IT services to ensure they meet or exceed client expectations and contractual obligations. Manage service delivery teams and ensure efficient and effective service operations
Manage teams responsible for full lifecycle management of end-user devices including imaging, deployment, break-fix support, remote support, and deskside support. Ensure device availability and performance to meet business needs
Build and maintain strong relationships with clients. Act as the primary point of contact for service delivery issues and ensure timely resolution of any problems
Monitor and report on service delivery performance, including key performance indicators (KPIs) and service level agreements (SLAs). Identify areas for improvement and implement corrective actions as needed
Lead the incident and problem management processes to ensure timely resolution of issues and minimize service disruptions. Conduct root cause analysis and implement preventive measures
Manage changes to the build and deploy infrastructure and tools, ensuring minimal impact on service delivery. Coordinate with clients and internal teams to plan and execute changes effectively
Drive continuous improvement initiatives to enhance service delivery processes and practices. Implement best practices and industry standards to optimize service delivery
Lead and mentor service delivery teams, providing guidance and support to ensure high performance and professional development. Foster a collaborative and positive work environment
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
Minimum of 5 years of experience in end-user compute and Digital Experience management and service delivery
ITIL certification is required
Preferred
Experience in managing IT services for public sector clients
Additional certifications in project management (PMP, PRINCE2) and IT infrastructure (e.g., Cisco, Microsoft) are highly desirable
Proven experience in managing service delivery teams and client relationships
Knowledge of digital experience and endpoint management solutions
A master's degree is a plus
Experience with service management tools such as ServiceNow
Strong knowledge of Intune, Dex tools, and lifecycle management
Excellent understanding of service management principles and practices
Strong problem-solving and analytical skills
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to manage multiple priorities and work under pressure
Benefits
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
Company data provided by crunchbase