Insidesource · 7 hours ago
Sr. AR Collections Specialist
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$75K/yr - $85K/yr
4+ years expInsidesource is committed to diversity, equity, and inclusion in the workplace. The AR Collections Specialist is responsible for maintaining collections by following up on overdue invoices, resolving billing discrepancies, and ensuring timely customer payments while supporting the billing process.
ArchitectureAsset ManagementConsultingFurnitureLogisticsProcurementProject ManagementRetailVirtual WorkforceWarehousing
Hiring Manager
Kassie Pearson
Responsibilities
Monitor and Track Accounts Receivable – Regularly review aging reports, identify overdue payments, and proactively follow up with customers to ensure timely collections. Escalate delinquent accounts as necessary to minimize financial risk
Communicate with Customers – Maintain professional and proactive communication with customers to remind them of outstanding invoices, negotiate payment plans when needed, and resolve disputes to ensure a smooth collection process
Investigate and Resolve Billing Issues – Collaborate with internal teams (billing, sales, and customer service) to address discrepancies, resolve invoicing errors, and ensure accurate financial records. Work closely with customers to clarify billing concerns and provide necessary documentation
Help with Automation of the Collections Process – Assist in implementing and improving automated collection tools and workflows to streamline follow-ups, reduce manual effort
Send Weekly Status Reports – Generate and provide detailed updates to management on collections progress, outstanding balances, and potential risks. Offer insights on trends, delinquent accounts, and process improvements to optimize accounts receivable performance
Qualification
Required
4+ years in collections, accounts receivable, or a finance-related role
Construction industry experience to better understand industry-specific billing cycles, payment structures, and financial processes
Proficiency in ERP systems (NetSuite, SAP, or similar) and intermediate Excel skills (pivot tables, VLOOKUP, data analysis)
Understanding of invoice processing, billing procedures, and dispute resolution
Strong verbal and written communication for customer interactions and internal collaboration
Ability to analyze and resolve billing discrepancies, payment issues, and collection disputes efficiently
Ability to prioritize tasks and manage multiple accounts while meeting deadlines
High level of accuracy in reviewing aging reports, invoices, and payment records
Experience negotiating payment terms and resolving disputes professionally
Ability to identify inefficiencies in collections and billing processes and suggest improvements
Experience working with finance, sales, and customer service teams to resolve account issues
Company
Insidesource
InsideSource is a global furniture dealer, and workplace innovator.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Denny
CEO
Recent News
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