Langham Hospitality Group · 1 day ago
Guest Service Agent-Full Time - The Langham, Chicago
Chicago, IL
Full-time
Onsite
Mid Level
$21.26/hr - $26.57/hr
3+ years expLangham Hospitality Group is a global leader in the hotel industry, and they are seeking a Guest Service Agent to join their team in Chicago. The role involves registering guests, promoting hotel services, and ensuring maximum levels of guest service while resolving any guest concerns.
HospitalityReal EstateTravel
Responsibilities
Complete the registration process by inputting and retrieving information from the Front Office operating system, confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs and activate electronic keys. Discreetly confirm the room number and rate. Provide welcome folders containing room keys, certificates, special promotions as appropriate
Verify and register credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions. Accurately post charges to guestrooms and house accounts using Front Office operating system
Promptly answer the telephone, assist guests, and input messages into the computer. Retrieve messages and communicate the content to the guest
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances
Remain calm and alert, especially during emergency and/or heavy hotel activity
Field guest complaints, conduct through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve guest concerns. Plan and implement detailed defect resolution steps by using experienced judgment and discretion
Use the Brilliant guest recognition program to record guest preferences and exceed guest expectations
File registration cards in room number order and complete all Guest Reception work according to SOP’s in place
Qualification
Required
High School graduate or equivalent preferred
3 years of previous full-service guest relations experience required
Foreign languages preferred
Luxury hotel experience preferred
Knowledge of Front Office operating systems preferred
Preferred
College degree preferred with emphasis on Hospitality and Tourism
Foreign languages preferred
Luxury hotel experience preferred
Knowledge of Front Office operating systems preferred
Benefits
Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
Paid Holidays
Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
401k plan with Roth option and employer match
Free meals while on duty
Uniforms and cleaning of uniforms (for applicable positions)
Free and discounted hotel stays
Discounted parking
Guidance Resources – company paid benefit for personal counseling
Company
Langham Hospitality Group
Langham Hospitality Group is a global hotel company with more than 30 properties located in major cities over four continents.
Founded in 1865Wan Chai, Hong Kong Island, HKG
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bob van den Oord
Chief Executive Officer
Rico Picenoni
Global Head of Residential
Recent News
2025-11-27
2025-10-18
2025-08-24
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