Pavion · 9 hours ago
Security Service Technician
Ashland, VA
Full-time
Onsite
Mid Level
3+ years expPavion is a global leader in providing innovative fire, security, and communication integration solutions. They are seeking a talented and motivated Security Service Technician to perform advanced troubleshooting, support security systems, and provide professional customer communication and support.
Security & Investigations
Responsibilities
Perform advanced troubleshooting and resolution of security system issues
Serve as a technical escalation point for complex service calls
Support access control, video surveillance, and integrated security systems
Maintain accurate and detailed service documentation
Ensure high first-time resolution rates and minimal system downtime
Provide professional customer communication and support
Assist and support other technicians as needed
Qualification
Required
High School Diploma or GED
3-5 Years of Experience working in similar technical role
Advanced experience with electronic security systems
Preferred Platform Experience
Brivo
Avigilon
Verkada
C
CURE
Genetec
Bosch
Responder 5
Atles IED
Notifier
Ascom
Experience supporting multi-platform access control and video systems
Strong understanding of networking fundamentals and system integration
Ability to work independently and manage complex service calls
Strong documentation, communication, and organizational skills
Preferred
Associates degree
Industry certification(s)
Basic computer skills, strong written and verbal communication, strong sense of customer service
Experience using standard electrical test equipment or specialty test equipment used with network systems, AV equipment, Healthcare systems, or Security equipment
Company
Pavion
Pavion Connects and Protects by providing Fire, Security, and Integration solutions to customers in 70+ U.S. locations and 23 countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dana J. Smith
Chief Human Resources Officer
Derek Van Wagner
Talent Acquisition Partner
Recent News
Security Systems News
2024-05-21
Company data provided by crunchbase