Vontas · 20 hours ago
Customer Engineer - Baltimore
Baltimore, MD
Full-time
Onsite
Senior Level
5+ years expVontas is a company that provides technical solutions for transit agencies, and they are seeking a Customer Engineer to serve as the primary technical consultant for their clients. The role involves providing technical assistance, troubleshooting, and developing CAD/AVL systems while maintaining strong communication with customers and adapting solutions to meet their needs.
Intelligent SystemsPaymentsSoftware
Responsibilities
Supports the external customer(s) as well as Vontas staff with problem tracking, resolution, and escalation
Coordinate and conduct in person and remote customer meetings and training as needed (primarily Teams product based but can utilize Zoom)
Keep customer informed of problem status and resolution
Review all current outstanding cases with customers on a weekly or bi-weekly basis
Support onsite vehicle support of onboard hardware and software solutions
Manage and maintain all aspects of the maintenance agreements with assigned clients
Create development reports, FAQs and knowledge base articles
Coordinate and install standard upgrades and patches as necessary
Lead workflow process and software configuration sessions with customers
Deliver training to customers as needed
Prioritize and balance competing issues based on urgency (internal and external) and length of time outstanding
Available for remote support after hours in an on-call rotation (compensated)
Conduct property assessments to determine the health of the overall CAD/AVL system as well as feature usage by the users; document customer processes and consult on improvements for better adoption of the current system
Qualification
Required
Excellent written and verbal communication skills in customer-facing scenarios
Maintains a high level of professionalism and a positive attitude as the position is highly visible to customers
Travel up to 25% of the time (including domestic and international), for customer site visits, trainings, and meetings
Strong troubleshooting skills and proficiency in networking concepts and computer hardware
Ability to self-learn and seek out knowledge on new systems, including other 3rd party systems that may be in place at a customer site
Ability to adapt to new technologies and stay current with developments in software and hardware
Strong multi-tasking abilities involving effective prioritization and timely execution
Bachelor's degree in a technical discipline or equivalent experience with proven training in network administration and/or computer programming. Equivalent combination In lieu of degree would include an additional 5 years of related experience
Minimum five (5) years related experience required
High proficiency with MS Office Suite and related applications is required (will be utilizing Remote Desktop, Command Prompt, and Powershell on a regular basis)
Prolonged periods sitting at a desk and working on a computer/laptop
Ability to work in areas of confined and/or high elevation
Ability to travel (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations. This role requires travel up to 25% of the time
Must be able to lift up to 25 pounds at a time
Must be able to handle high utilization of hand and wrist dexterity
Preferred
Knowledge of the Public Transportation Industry, particularly with CAD/AVL, is preferred
Experience with SQL Server and/or ORACLE databases is preferred
Company
Vontas
Vontas is a software solution for the transportation industry with a focus on yard management and payment solutions.
201-500 employees
H1B Sponsorship
Vontas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Doug Thomas
Partner Account Manager
Recent News
2025-03-25
2023-12-20
Canadian News Wire
2022-10-11
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