SecureSplit® · 1 day ago
Customer Success & QA Automation Specialist, Family Law SaaS (Remote, US)
United States
Full-time
Remote
Mid, Senior Level
3+ years expSecureSplit® is a vertical SaaS platform that helps professionals in family law manage financial aspects of divorce with accurate, state-specific calculations and clear reporting. They are seeking a Senior Customer Success & QA Automation Specialist who will act as a subject-matter expert in family law while ensuring product quality and customer satisfaction through functional QA and light test automation.
FinTechLegal TechSoftware
Responsibilities
Act as a subject-matter expert for family law and divorce financial workflows, including asset division, child support, spousal support, and financial disclosures
Support onboarding and early adoption for attorneys, mediators, and Certified Divorce Financial Analysts (CDFAs)
Answer complex workflow and domain questions from customers with confidence and clarity
Translate customer feedback, confusion, and edge cases into actionable product improvements
Own functional and exploratory testing across core workflows: case setup, financial intake, calculators, reporting, and court-ready outputs
Validate state-specific logic, rules, and calculation behavior from a real-world legal perspective
Create and maintain test cases, regression checklists, and release validation plans
Identify legal risk scenarios and edge cases before they reach customers
Build and maintain lightweight UI or API test automation for critical workflows
Identify where automation adds the most value versus manual testing
Partner closely with Engineering during sprint QA cycles and releases
Use HubSpot Service Hub to manage tickets, issues, and customer trends
Analyze recurring questions, defects, and friction points to improve product and support workflows
Help design AI-assisted support, self-service content, and automated triage to scale Customer Success without scaling headcount
Qualification
Required
3+ years of experience in Family Law, Divorce Financial Planning, Legal Operations, Legal Tech, Customer Success, QA, or B2B SaaS
Strong working knowledge of divorce and family law workflows, not just theory
Experience working directly with attorneys, mediators, or financial professionals
Hands-on experience with functional QA for complex, rules-based systems
Comfortable working across Product, Engineering, and Customer Success in a startup environment
Experience using HubSpot (Service Hub or CRM) for customer support or success
Preferred
Experience with test automation tools such as Cypress, Playwright, or Selenium
Exposure to AI-powered support tools or automation workflows
Background in legal tech, fintech, or regulated SaaS products
Experience supporting multi-state or compliance-heavy platforms
Benefits
Early-stage equity or option participation may be available for the right candidate
Remote-first role with flexible hours, aligned to United States time zones
Company
SecureSplit®
SecureSplit is a SaaS platform built for divorce financial planning professionals.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase