Law Offices of Robert S. Gitmeid & Assoc. PLLC · 1 day ago
IT Systems & Support Specialist
New York, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expLaw Offices of Robert S. Gitmeid & Assoc. PLLC is a consumer protection law firm located in the Financial District of New York City, providing representation to consumers. The IT Systems & Support Specialist will serve as the primary technical support partner for all departments, ensuring reliable access to systems and applications required for daily operations.
Law Practice
Responsibilities
Troubleshoot hardware, software, login, and access issues – working with external IT teams to do so
Support new hire onboarding and offboarding
Serve as Help Desk support for attorneys and paralegals
Manage permissions and role-based access in: Salesforce, Microsoft 365 (Outlook, Teams, SharePoint), Netskope/security tools
Maintain correct user profiles, teams, queues, and SCV routing groups
Ensure appropriate access to files, dashboards and reports
Resolve issues related to missing access, incorrect profiles/roles, page visibility problems, reporting permissions, etc
Handle configuration changes (extensions, queues, call routing, etc.)
Maintain SharePoint and document access
Work with the Infrastructure team to administer security tools (e.g., Netskope or AWS)
Coordinate with InfoSec on access requests and escalations
Document technical procedures, setup guides, and troubleshooting steps
Create onboarding documentation for common workflows
Identify opportunities to automate repetitive IT tasks
Recommend system improvements that reduce tickets and friction with external IT
Act as the primary IT point of contact for internal teams
Qualification
Required
Minimum of 2 years of general Help Desk support
Possess superior organizational and time-management skills
Highest ethical standards and professional integrity
Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties
Salesforce administration experience is required
Microsoft 365 experience is required
Preferred
Jira experience is a plus
Benefits
Medical, Dental & Vision Benefits
401(k) Benefits with Employer Match
Pre-tax Transit Benefits
Paid Time Off (PTO)
Company
Law Offices of Robert S. Gitmeid & Assoc. PLLC
Law Offices of Robert S. Gitmeid is a legal services company based out of 180 Maiden Lane, New York, New York, United States.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase