Food Bank of Central & Eastern NC · 4 days ago
Philanthropy Operations Coordinator
Raleigh, NC
Full-time
Onsite
Mid Level
$22/hr - $25/hr
3+ years expFood Bank of Central & Eastern North Carolina is an exciting and rewarding place to work, dedicated to nourishing people and empowering communities. The Philanthropy Operations Coordinator serves as the initial point of contact for donor inquiries, responsible for donation processing, donor services, and maintaining the integrity of the donor database.
CharityFood DeliveryNon Profit
Responsibilities
Process, code, and acknowledge gifts with a high degree of accuracy and efficiency, adhering to established data standards, internal controls, and timelines
Apply working knowledge of gift acceptance, authorization, compliance, and donor intent to ensure complete and auditable gift records
Partner closely with the Finance team to support reconciliation of inbound donations and investigate discrepancies
Collaborate with frontline fundraisers to validate gift intent, restrictions, designation, and attribution prior to posting
Serve as a primary point of contact for donor inquiries via phone and email, providing timely, professional, and donor-centered support
Assist donors with recurring gifts, tribute gifts, account updates, and general giving questions
Ensure timely and accurate donor acknowledgments and stewardship-related communications
Maintain the accuracy and integrity of donor records by applying data standards and completing regular data updates and audits
Manage and monitor third-party fundraising platforms and system integrations to ensure accurate data flow and issue resolution
Support ongoing data cleanup, deduplication, and process improvement initiatives
Build, run, and interpret standard and ad hoc reports and queries to support fundraising operations and data-informed decision-making
Provide operational and data support for fundraising campaigns, events, and cross-functional initiatives
Document processes and contribute to continuous improvement efforts within Philanthropy Operations
Qualification
Required
3–5 years of experience in gift processing, data entry, donor services, or database/CRM support
Proficiency in Microsoft Word and Excel; comfort working with reports and data tools
Experience working with a donor database or CRM system
Strong communication, organization, and customer service skills
Ability to manage multiple priorities, follow direction, and meet deadlines
Highly detail-oriented, technologically capable, and accountable self-starter
Commitment to and belief in the mission of the Food Bank of Central & Eastern North Carolina
Strong attention to detail and sound judgment
Critical thinking and problem-solving skills
Ability to learn new systems and processes quickly
Ability to work independently and collaboratively in a team environment
Effective time management and prioritization skills
Preferred
Associate's or Bachelor's degree, or equivalent combination of education and experience
Experience with Blackbaud Raiser's Edge NXT
Prior nonprofit or fundraising operations experience
Benefits
Medical, Dental and Vision Plans
Health Spending Accounts + Employer Contributions
Flexible Spending Accounts
Paid Time off: including Holidays, Personal, Vacation, and Sick Time
403(b) with 5% Match after 90 days
Paid Parental Leave
Employee Assistance Program
100% Employer paid STD and LTD Insurance
100% Employer paid Group Life Insurance
Voluntary benefits including Accident and Critical Illness
Business Travel mileage reimbursement
Company
Food Bank of Central & Eastern NC
Among the largest anti-hunger organizations in the United States, the Food Bank of Central & Eastern North Carolina works every day to provide food to people in need while advancing longterm solutions to end hunger in our communities.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.02MKey Investors
The Campbell’s FoundationThe Walt Disney Company
2025-04-14Grant· $0.02M
2022-07-14Grant
Leadership Team
Peter Werbicki
President/Ceo
Recent News
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