TEKsystems · 1 day ago
Customer Service - Warranty Representative
Oxnard, CA
Contract
Onsite
New Grad, Entry Level
$22/hr - $22/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Warranty Services Representative to provide advanced assistance to customers regarding warranty services requests. The role involves handling customer inquiries, coordinating repairs, and ensuring customer satisfaction through effective communication and problem-solving.
Information Technology
Responsibilities
Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large scale commercial projects
Explains and interprets warranty information to customers as they apply to products
Arranges for malfunctioning or defective items to be returned for repair or replacement
Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility
Coordinate dispatching third-party contractors
Follow-up on calls to ensure resolution
Qualification
Required
Provides verbal and written assistance to customers on product services, and general product questions for complex multi-family and/or large scale commercial projects
Explains and interprets warranty information to customers as they apply to products
Arranges for malfunctioning or defective items to be returned for repair or replacement
Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility
Coordinate dispatching third-party contractors
Follow-up on calls to ensure resolution
warranty claims
claim
customer support
Customer service
Excel
Data Entry
MS office
Excellent communication skills, written and verbal, with attention to detail and accuracy
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
Demonstrates ability to work well with others in a matrix team environment
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to support multiple products and prioritize multiple projects
Experience in utilizing CRM and ERP Systems amongst other business software
Preferred
Bilingual in Spanish preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase