DOC Services, Inc. · 15 hours ago
Customer Service Coordinator
Lake City, MN
Full-time
Onsite
Entry Level
$20/hr - $23/hr
2+ years expDOC Services, Inc. is a family-owned company with over 70 years of experience in providing material handling, storage, and safety solutions. They are seeking a Customer Service Representative to develop and maintain relationships with customers, ensuring effective communication and problem-solving in a fast-paced environment.
CommercialCustomer ServiceManufacturingTechnical Support
Responsibilities
Create a positive experience for all VCI customers and potential customers
Effective and timely communication via phone and email
Respond and address customer inquiries such as product specifications, pricing, and availability
Handle aspects of quotes, order entry, RMA’s, technical support, and other daily tasks
Perform organized data entry with attention to detail
Educate customers, review their needs analysis, and provide solutions
Problem solve and generate practical and sensible solutions with your customers and colleagues
Multitask and adapt in order to complete various changes requests accurately and in a timely manner
Work as an extension of the sales department with incoming and outgoing sales needs
Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email
Develop and maintain a comprehensive understanding of VCI’s products and processes
Collaborate and work closely with sales and other departments to provide additional support
Be an active team player throughout VCI in order to achieve wider customer and company objectives
Maintain positive attitude and open line of communication with customers, co-workers and management
Provide feedback and continuous improvement opportunities to management and cross-functional teams
Input and track metrics within customer management database
Perform other related duties as assigned
Qualification
Required
High school diploma or equivalent experience
Excellent listening, verbal, written and interpersonal communication skills
Strong technical aptitude and customer service skills
Self-motivated, organized, detail-oriented, and strong work ethic
Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
A consultative solution-based customer service methodology
Adaptable and coachable, seeking feedback to incorporate into daily work style
Input and track metrics within customer management database
Preferred
2+ years of successful customer service experience
Experience with ERP/CRM systems; Oracle NetSuite or Epicor is a plus but not required
Sales support experience is a plus but not required
Benefits
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS
Company
DOC Services, Inc.
Equipment Solutions: ⬢ Commercial HVAC + Refrigeration ⬢ Electro-Mechanical ⬢ Industrial Cleaning Equipment ⬢ Material Handling ⬢ Paint Automation For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-07-22Acquired
Leadership Team
Eric Swanson
Chief Executive Officer
Amanda Edwards
Chief People Officer
Company data provided by crunchbase