PHC Corporation of North America · 2 hours ago
Manager, Technical Support
Wood Dale, IL
Full-time
Onsite
Mid, Senior Level
5+ years expPHC Corporation of North America is seeking a Manager, Technical Support to lead exceptional technical support experiences for various stakeholders. In this role, you will oversee daily operations, develop training programs, and ensure high-quality resolution of technical issues while enhancing customer confidence in the company's solutions.
Medical Device
Hiring Manager
Miljan Kokotovic
Responsibilities
Lead the technical support group to deliver high productivity and world‑class phone support
Ensure all support calls are handled effectively and efficiently according to PHCNA procedures and processes
Develop and manage technical training programs for customers, service partners, and internal employees
Review all warranty claims to ensure they meet PHCNA guidelines, contain reasonable charges, are properly coded, and are submitted to the appropriate cost center and factory when applicable
Collaborate with the team to improve customer experience, service levels, and internal processes
Ensure proper documentation is maintained to support field service personnel and the sales organization
Visit customers and service partners as needed to address ongoing technical issues
Serve as a key liaison between QA, Manufacturing, and PHCNA to communicate field failures and resolve product performance issues, including supporting QA reporting activities
Perform other related duties as assigned
Qualification
Required
5+ years experience in electromechanical systems, electronics, refrigeration, or equivalent experience required
Excellent computer skills, including proficiency with Microsoft Office applications and ERP systems
Strong communication skills with the ability to interact professionally and precisely with service partners, researchers, customers, and internal groups such as PHC engineers
Proven experience leading and developing teams with varying levels of experience to achieve business goals
Strong critical-thinking skills for both technical issues and application‑based problem solving
Ability to mentor and coach employees to enhance technical knowledge and problem‑solving abilities
Preferred
Technical degree in electromechanical systems, electronics, or refrigeration
Company
PHC Corporation of North America
PHC Corporation of North America (PHCNA) is headquartered in Wood Dale, IL and manufactures and markets PHCbi brand laboratory equipment.
1001-5000 employees
H1B Sponsorship
PHC Corporation of North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Joe LaPorte
Chief Innovation Officer
Murray Wigmore
Chief Commercial Officer (CCO) Head of business Development
Company data provided by crunchbase