CSG · 12 hours ago
Quality Control/Quality Assurance Manager
Watertown, CT
Full-time
Onsite
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expCSG is a company seeking a Quality Control/Quality Assurance Manager to lead their quality assurance efforts. The role involves managing the quality assurance department, improving quality systems, ensuring customer satisfaction, and overseeing compliance with quality standards.
Business DevelopmentBusiness Process Automation (BPA)SaaSSoftware
Responsibilities
Manage Quality Assurance Department and its resources to operate most effectively
Oversee and coordinate with all internal departments the implementation, execution, and auditing of the Quality Management System as established in company policies and procedures
Improve Quality Systems used in the manufacturing plant
Assist Manufacturing and Engineering in researching and designing improvements to manufacturing processes and machines
Provide Excellent Customer Service when EBB rejects or customer complaints arise
Direct Customer contact
Involved in customer audits of the facilities
Review customer specifications
Coordinate with customer on quality issues
Route and coordinate customer complaints
Issue customer complaint report, quarterly and annually
Give presentations of Quality Systems to customers
Interact with Sales and keep informed of customer requirements
Improve reliability of new product development processes to ensure quality product delivery to customer
Guarantees customer quality expectations, monitors KPI such as EBB, Customer satisfaction ratings
Guarantees internal quality controls are implemented and monitored for all operations with a continuous improvement mindset
Guarantees supplier compliance to quality standards
Involved in supplier audit, assist Receiving Inspection in resolving quality issues as required
Guarantees all operations employees are effectively trained according to quality system standards
Guarantees effective launches of new products
Support production teams in process improvement if needed
Prepare the budget and monitor QA Performance to budget
Review Molding and Assembly finished item specifications
Provide support for the collection and organization of quality data and issuance of reports as required
Participate on various project teams
Oversee the review and generation of documentation as required in the areas of inspection, calibrations, test methods, and product specification
Coordinate ISO registration audits and act as Management Representative
Other duties may be assigned
Qualification
Required
Bachelor's degree in quality, engineering, or other technical discipline
Min 5 years' experience in quality management and quality management systems/ use of quality tools such as FMEA, SPC, ROOT cause analysis, 5S, other lean six sigma methodologies
Statistical analysis background is a must
Demonstrated ability to drive team problem solving based on data and use of statistical analysis
Strong knowledge of calibration and metrology
Experience implementing quality systems in a high volume, complex product, manufacturing environment
Experience deploying and maintaining certification in ISO
Ability to manage multiple/competing priorities
Demonstrated ability to lead people
Strong oral and written communication skills
Experience with Microsoft Office and database systems
Good statistical background and organizational skills
Ability to function effectively as a team player
Preferred
Experience in plastic molding, assembly of complex products a plus
Certified Quality Engineer or Certified Quality Manager certification is a plus
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Company
CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary.
5001-10000 employees
H1B Sponsorship
CSG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$375M2025-10-29Acquired
2023-09-06Post Ipo Debt· $375M
1996-02-28IPO
Leadership Team
Brian Shepherd
President, CEO and Board Member
Jeremy Van Haren
Chief Technology Officer
Recent News
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