Protective Life · 19 hours ago
Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster
Farmers Branch, TX
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $24.50/hrProtective is a company dedicated to helping customers against life’s uncertainties. As a Mechanical Claims Adjuster, you'll handle a large volume of claims calls, open new claims, and provide exceptional customer service while ensuring all claim requirements are met.
FinanceFinancial ServicesInsurance
Responsibilities
Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change
Answer incoming claims calls, identify key information about the customer’s contract, and answer questions related to coverage
Communicate follow-up information as needed
Communicate new claims web instructions
Ability to manage escalated cases and handle disputes or complaints effectively
Review incoming claims assigned to you and/or your responsible queues
Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims
Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization
Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required
Ensure all claim handling and communication is handled within our desired metrics
Maintain professional and technical knowledge
Work independently & proactively
Assist the Mechanical Claims Lead and Supervisor with various projects
Support other teams
Cross-train to gain basic knowledge of other departments within our organization
Share ideas that may help with organizational productivity
Qualification
Required
Reliable and punctual
Keeps a positive attitude and remains cool under stress
Plan, organize, prioritize, and complete projects and assignments in a timely manner
Detail-oriented, accurate, and highly organized
Displays pride in work
Active listener with the ability to adapt/respond to various types of personalities
Receptive to coaching and development
Interact effectively with associates, management, and internal and external customers
Superior communication skills, both written and verbal
Demonstrate that you can solve customer problems using creative and effective techniques
Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications
Ability to type at least 40 wpm + Strong 10-key
Strong mathematical aptitude
Operate a calculator and related office equipment
Proven ability to multi-task and handle interruptions
Ability to work flexible hours
Preferred
ASE Certification, or Automotive Service Excellence
Experience in automotive mechanical claims, service writing, or repair facility operations
Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData)
Knowledge and experience with claims contact center
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
Founded in 1907
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase